- Report: #233287
Report - Rebuttal - Arbitrate
Complaint Review: ITV, Natural Cures, Kevin Trudeau
ITV, Natural Cures, Kevin Trudeau2320 Touhy Ave. Elk Grove Village, Illinois U.S.A.
ITV, Natural Cures, Kevin Trudeau won't refund cost of books saysing it was for shipping & handling, and that's not refundable Elk Grove Village Illinois
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After no response to two emails to customer service, I called the customer service department and waited a full 20 minutes for a service representative to answer. It was obvious to me that this representative had been well trained how to respond to my complaint.
I was told that the full amount I paid for the two books went towards Shipping & Handling, and that was not refundable. That is not at all what I was told over the phone when I placed the order. Please beware when ordering from this company...they are scam artists and there are lots and lots of complaints against them and networks are now refusing to carry the infomercials because of the dishonesty.
This report was posted on Ripoff Report on 01/29/2007 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/ITV-Natural-Cures-Kevin-Trudeau/Elk-Grove-Village-Illinois-60007/ITV-Natural-Cures-Kevin-Trudeau-wont-refund-cost-of-books-saysing-it-was-for-shipping-233287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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