ITechLine "Anna" and "Udwha". My PC would not start in "normal" mode on the morning of June 11, 2012, called ITechLine for help.

My PC would not start in "normal" mode on the morning of June 11, 2012, so I started it in "safe mode with networking". I googled "Microsoft Windows start up issues". "ITech Line" and a phone number 888-296-2025 popped up and I called and got Anna (probably a fake name). I trustingly gave her remote access control of my PC and she showed me (by some trickery) that I had a "trojan" going back to 2004 (before I owned this PC). She said "Trojan is not a 'virus" but a 'program' that attacks your
PC over time." $200, 6 hours and 3 tech.s later (having to off work) sitting in front of my PC (while these idiots went through my hard drive and deleted/added who knows what), I was told it was the problem was my antivirus program!!!! The same program that they said I should run weekly a few hours earlier! The tech. would not give back control of my PC till I said the problem was resolved. I refused and shut down the PC.  I will contest the CCard charges! STAY AWAY from ITechline! They are
thieves!