• Report: #338202

Complaint Review: IW - living Lean - Wu-yi Source

  • Submitted: Sun, June 08, 2008
  • Updated: Sun, January 10, 2010

  • Reported By:orange park Florida
IW - living Lean - Wu-yi Source
www.wu-yi-source.com Las Vegas, Nevada U.S.A.

IW - living Lean - Wu-yi Source wu-yi source a rip off and no refunds are forth coming Las Vegas Nevada

*UPDATE Employee: Hello,

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In march i ordered a tea, there was a ad for grat results from this tea. It was WU-YI-SOURCE tea. there was a 30 or 60 day trial if not your moeny is cheerful refunded back to you. well i tried the tea religously and found no difference even tho i ate very little and excercised,so after about 3 weeks i knew it wasnt going to work or what it is saying it will do. I cancled it. in the mean time with a day or2 i recieved another box of tea and they took money from my bank before i ever got the tea at the mailbox,immediately i emailed them and was assured they would cancel my membership and no more tea would come . well the second box never got to my house but they did refund me for the said second box. at the same time... i didnt even notice this until sevearl months had gone by and i was chcecking my statements and found a sister company of wu-yi-source was sending me emails i seen em they was in my spam email file but i never opened em and didnt even know they where charging me once a month to send me a email a bout excercising .so i called and emailed teahelp and the frist time i was hung up on. the second time they had trouble hearing me and i heard nuthing but air, the third time i called i finally spoke to a guy and he told me they had sent all my emails to there mamager and give them a few days to read thru this stuff. well another 19.95 was taken from my credit card and i got ahold of my bank and i again called both companys and finad today after 5 weeks a worker from living lean gave me a confirmation number that within 5days they would refund me back 19.95 but no more.. well lets see they have been doing this since march and it is now june. thats a good deal to me fro nuthing but sending a email once a month to a client. i do hope everyone gets some of there money back from these tow companys . i have nuthing more to state but within 5 days i will make another report as to weather i got anything back or not.. thanks so much

Kathy
orange park, Florida
U.S.A.

This report was posted on Ripoff Report on 06/08/2008 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/IW-living-Lean-Wu-yi-Source/Las-Vegas-Nevada/IW-living-Lean-Wu-yi-Source-wu-yi-source-a-rip-off-and-no-refunds-are-forth-coming-Las-338202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Genara - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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