• Report: #629526

Complaint Review: IX WEB HOSTING Ixwebhosting.com Ixwebhosting

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  • Submitted: Fri, August 06, 2010
  • Updated: Fri, August 06, 2010

  • Reported By: Jeffrey — Philadelphia Pennsylvania United States of America
IX WEB HOSTING Ixwebhosting.com Ixwebhosting
Internet United States of America

IX WEB HOSTING RIP OFF RIPPED OFF RIPOFF Ixwebhosting.com Ixwebhosting $30 overcharge on renewal Internet

*UPDATE Employee: IX Web Hosting Response

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Below is the chatlog I had with an agent.  It details the $30 overcharge on renewals from ixwebhosting.com


you: on the same page where I renew




you: I may renew my expert hosting plan for $7.60/month




you: or change to an expert hosting plan for $5.44/month




you: and I was wondering why the discrepancy.




Ivan Marasin: $5.44/month is for Annual billing period.




Ivan Marasin: $7.95/month is for Quarterly billing period.




you: yes, then why does it want to charge me $91.25, or $7.60/month when I renew for an annual period.




you: ?




you: It's the same plan




you: same period




you: two different buttons




you: one says renew




you: one says change




you: and they are $30/year different.




Ivan Marasin: Could you please provide me your exact steps so I could reproduce this issue on my side?




you: I log in to my account




you: I look click on the "settings" button of my hosting plan




you: there are four options:




you: change assigned billig profile




you: change hosting plan




you: change billing period




you: change renewal status




you: and at the bottom




you: a big button that says "renew account until Aug 7, 2011




you: if I click that button




you: the charge for an annual expert plan is $91.25




you: if instead, I use the change hosting plan option, and choos expert plan, annual,




you: and click change plan




you: the charge is $65.07




you: and I am asking why there is a discrepancy between the two.




Ivan Marasin: Please hold on, let me check




Ivan Marasin: Still checking this issue, please stay online.




Ivan Marasin: I can offer you to renew this plan for USD 65.07 now.




Ivan Marasin: Please provide me with last 4 digits of your credit card and I'll submit a billing ticket for you with such a request.




you: Thank you. Can you tell me why there was a discrepancy?




Ivan Marasin: Looks like this is some kind of a system error.




Ivan Marasin: So we need to process this renewal on our side in order to process it correctly and safely.




Ivan Marasin: Please stay online while I'm submitting this ticket.


This report was posted on Ripoff Report on 08/06/2010 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/IX-WEB-HOSTING-Ixwebhostingcom-Ixwebhosting/internet/IX-WEB-HOSTING-RIP-OFF-RIPPED-OFF-RIPOFF-Ixwebhostingcom-Ixwebhosting-30-overcharge-on-629526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

IX Web Hosting Response

AUTHOR: IX Web Hosting - ()

Hello,

Wow! We're sorry you had such a bad experience. We only recently became aware of this public complaint, and we’re trying to contact you to make it right.

Please let us know if there is anything we can do.

Thanks,

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