- Report: #629526
Report - Rebuttal - Arbitrate
Complaint Review: IX WEB HOSTING Ixwebhosting.com Ixwebhosting
IX WEB HOSTING Ixwebhosting.com IxwebhostingInternet United States of America
IX WEB HOSTING RIP OFF RIPPED OFF RIPOFF Ixwebhosting.com Ixwebhosting $30 overcharge on renewal Internet
*UPDATE Employee: IX Web Hosting Response
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you: on the same page where I renew
you: I may renew my expert hosting plan for $7.60/month
you: or change to an expert hosting plan for $5.44/month
you: and I was wondering why the discrepancy.
Ivan Marasin: $5.44/month is for Annual billing period.
Ivan Marasin: $7.95/month is for Quarterly billing period.
you: yes, then why does it want to charge me $91.25, or $7.60/month when I renew for an annual period.
you: It's the same plan
you: same period
you: two different buttons
you: one says renew
you: one says change
you: and they are $30/year different.
Ivan Marasin: Could you please provide me your exact steps so I could reproduce this issue on my side?
you: I log in to my account
you: I look click on the "settings" button of my hosting plan
you: there are four options:
you: change assigned billig profile
you: change hosting plan
you: change billing period
you: change renewal status
you: and at the bottom
you: a big button that says "renew account until Aug 7, 2011
you: if I click that button
you: the charge for an annual expert plan is $91.25
you: if instead, I use the change hosting plan option, and choos expert plan, annual,
you: and click change plan
you: the charge is $65.07
you: and I am asking why there is a discrepancy between the two.
Ivan Marasin: Please hold on, let me check
Ivan Marasin: Still checking this issue, please stay online.
Ivan Marasin: I can offer you to renew this plan for USD 65.07 now.
Ivan Marasin: Please provide me with last 4 digits of your credit card and I'll submit a billing ticket for you with such a request.
you: Thank you. Can you tell me why there was a discrepancy?
Ivan Marasin: Looks like this is some kind of a system error.
Ivan Marasin: So we need to process this renewal on our side in order to process it correctly and safely.
Ivan Marasin: Please stay online while I'm submitting this ticket.
This report was posted on Ripoff Report on 08/06/2010 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/IX-WEB-HOSTING-Ixwebhostingcom-Ixwebhosting/internet/IX-WEB-HOSTING-RIP-OFF-RIPPED-OFF-RIPOFF-Ixwebhostingcom-Ixwebhosting-30-overcharge-on-629526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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