• Report: #1044068

Complaint Review: IYOGA

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  • Submitted: Wed, April 17, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: cheryl — Burlington North Carolina
IYOGA
Internet United States of America

IYOGA Raped of money from iyogi Scam and lies. They told me they could fix my computer, they lied! , Internet

*Author of original report: Want No parts of your offer!

*Author of original report: Avast Nightmare

*UPDATE Employee: Clarification

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On 2/20/12  I called a number that I thought was the Avast~Anti-virus number regarding the Anti-virus software I had installed FREE on my computer several years ago.   The lady said she could help me with that  (she was from India, so I assumed) She asked me quite a few questions about my computer and after about 8 min or so, said she would have to take remote control of computer in order to know what was wrong and fix it.  

The lady then told me that a gentleman, (don't know his name) would be taking over from her.  He then took remote control and stated some things that were wrong and "supposedly" fixed them.  He also stated that they could fix my computer anytime I called, and as many times that I need, by remote, for $169.00.  I agreed.

I called one more time after that and then the  third time I called was told that there was nothing else they could do that my computer did not have enough memory and I would have to have someone put more memory in it and that would solve my issues.  There was nothing else they could do!  Really I just paid you $169.00 about 3 months before and your telling me you can't do anything else for my computer?? 

It seems to me that when I called the Avast number, whomever answered said that this was iyogi and when I mentioned about my calling because of the Avast, she stated that she could not do anything with the Avast because they were in some kind of legal problems??   I was and am still confused over that comment.  

so, to end, I know this whole thing was a rip off because I still kept having issues with my computer and they jerked me around for about 3 times and then told me I needed more memory!  So, I am out the $169.00 because you chose to lie to me and tell me you could fix it in the first place anytime, as many times as I needed to call.  Then tell me there is nothing they can do as I need more memory?  Yeah I'd say rip off,!

This report was posted on Ripoff Report on 04/17/2013 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/IYOGA/internet/IYOGA-Raped-of-money-from-iyogi-Scam-and-lies-They-told-me-they-could-fix-my-computer-1044068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Want No parts of your offer!

AUTHOR: yacccky - ()

There is no way I would take your offer of a technician to help work on my issues. #1. Why would I take your offer after you customer service were so negative and pushy and not listening to the issue. All they want to do is SELL you some "fix-it service" that doesn't fix-it at all!

# 2. Why does it have to escalate to the point of no return? Your customer service people should know when the call is beyond their expertise and escalate the call! Not wait till your "paying" customers are so frustrated with the whole company that they are just done. I worked at a call center for years and know that if something is beyond my expertise, then I escalate the call to someone who has the expertise to actually "help" the customers! The last thing you need is to continue keeping the customer on the line when you know you are not able to help them, and the last thing you want is an irate customer.

# 3. I believe what you need are English Speaking customer service people whom your customers can understand! That's probably 75% of the problem, your customer service people do NOT, in my experience, know good English and therefore do NOT even know what the issues are!

Thanks but no thanks for your offer, if your customer service people could not fix my issue after at least 10 calls then what makes you think I would trust them now???
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#2 Author of original report

Avast Nightmare

AUTHOR: yacccky - ()

When I first received the message on my computer that I was "unprotected" by the Avast software, I was certain it was just some type of easy fix. I therefore called supposedly Avast, (however the people who always answered the phone sounded exactly like the people from iyogi ,) I can say this with the up-most certainty as I had spoken with them quite frequently. They had the same mannerism, same dialect, and same persistent conversations about my giving them remote access.

 I called approximately the 3rd week in March, and stated my situation. I paid on Feb. 26, 2013, the $29.99 for a year of the Avast anti-virus protection, (as indicated below) it now is telling me I am unprotected and won't let me do ANYTHING on the Avast section. The customer service person asked me my name and some information regarding my computer then stated that in order to see what was going on they needed remote access to my computer. I absolutely refused and told them I was not granting that request.

After hanging up with them, I did some more investigation and found at the top of the Avast. "0 days of subscription" And I though well that's the problem, somehow something has gotten screwed up and it's reading like my subscription has expired. So, I called them back and they stated that I needed the "license key" in order to get it working again. I didn't HAVE the license key, and told them somehow I had those "important" items in a folder in my in-box and NOW mysteriously, those are gone. My folders are GONE! He said he could not help me that I had to have the "license key."

 This was about the most frustration situation I have ever in my life had to deal with. I called again, several times and the one gentleman, AGAIN, wanted to take remote access of my computer. I asked to speak to his supervisor, and he said, "mam I just need remote access to your computer!" (which typically he was very very hard to understand, from India) I said NO, there's nothing you can do, I know what the problem is. And, again, I stated to him that I want to talk to your supervisor. He put me on hold, then came BACK on again, and stated that he needed access of my computer. I said, NO, most certainly NOT! When I told him for the final time I need to speak to your supervisor right now!! He then put me on hold, came back on, and said he would transfer the call. FINE! However, I ended up being disconnected! (imagine that?) I called back in stated my issue, ALL OVER AGAIN!!!

 I told the service person I really don't want to start this whole conversation all over again, and I was livid! I told him without going into everything, that I was just talking with someone who was about to let me speak to a supervisor, and we got disconnected. NOW, here's what I need. And told him briefly all I needed was the License Key. I paid for this a month ago, I have record of it and you should too. He then, transferred me to a gentleman who said he would send the license key number to me in an email, which he did. However, when I tried to open it, it would not open, I kept getting a red X window that wouldn't let me go any further.

 OK BY THIS TIME, I had had enough. I waited a few days and got back on my Avast anti-virus program and found a place to enter a ticket for tech to hopefully help. I had entered tickets before THREE times, but they wouldn't go through for some reason! This was my last shot. The ticket went through successfully and within a day I had an email with another license key that wouldn't work. Emailed this gentleman back and he sent another one with instructions. That one wouldn't work either. He then sent me specific directions on how to un-install the Avast and then re-install.

 Success at last I was able to un-install successfully and you bet your sweet apples I DID NOT install the Avast! I am out the $29.99 AND lots of more gray hair. I can tell you this I have never ever had a more frustrating event in my LIFE!!! Now on top of all this, I had already had a real bad taste in my mouth from iyogi as it was, iyogi took me for $169.00 for a years worth of tune up and fixing my computer that ended up only three times of fixing and then they said they could do nothing else ... I needed more memory installed in my computer.

Well that's awful funny cause when I first called in about the Avast program, it was "iyogi" that answered and sold me the years worth of tuneups and fixing anything, I needed them. Anytime, just call and they would get my computer back in the best working order possible. Took remoter access and did some looking around, ran a few programs and supposedly fixed the issue I was having. They did this TWICE! Then on the third phone call to them, they stated they could do no more as the issue was I needed more memory. I can tell you this, like others who have written in about this scam on both iyogi and Avast, they are one of the same. I am not going any further into the conversation.

 Oh and by the way, the technician who helped me, wanted phone numbers of who I had spoken with as well, which I promptly furnished him with, and will send the other phone numbers when I get my next phone bill, as proof of who I had spoken with and when.

For me to take time out to write this statement when I know there will be nothing become of it, except I feel If I can stop someone else from being ripped off by Avast OR iyogi will have been worth the my time and  effort!  AND my statement to anyone is "don't ever let anyone take remote access of your computer UNLESS, it is a reputable company, like Best Buy, Lenovo, or someone from which you actually purchased your device from.

Another thing, I don't complain about much, but what is right is right and what is wrong is wrong! And this whole nightmare was totally WRONG!
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#3 UPDATE Employee

Clarification

AUTHOR: iYogi- Active Response Team - ()

Dear Cheryl,


We are extremely sorry to hear about your experience with us. iYogi is an independent provider of tech support services and is not affiliated to any third party brand. This fact is very clearly mentioned in all our web properties and customer touch points.We take stringent measures to clarify this to our callers. 


We take feedback seriously and would like to investigate the incident that you are reporting. We would also like to have one of our expert techs to help you with the computer problem you are facing.
So, request you to send us your iYogi subscription details on iYogicare@iyogi.com so that the needful can be done.


Thank You


Regards
Active Response Team
iYogi
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