• Report: #298241

Complaint Review: Ib-software

  • Submitted: Tue, January 08, 2008
  • Updated: Wed, October 15, 2008

  • Reported By:minden Nevada
ib-software.com Internet U.S.A.

Ib-software didn't receive the download, had to order norton antivirus from another source Internet

*Consumer Comment: Technical support lacks specifics

*UPDATE Employee: Contact us for technical/billing support

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My wife thought she was signing up for Norton Antivirus. The icon didn't show up on her computer, so we took the computer to a computer -service business. They informed her that Norton Antivirus wasn't on her computer.

I tried to call the company when the charge showed up on our credit card, and was unable to get a refund for the product that was never downloaded or used.

minden, Nevada

This report was posted on Ripoff Report on 01/08/2008 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ib-software/internet/Ib-software-didnt-receive-the-download-had-to-order-norton-antivirus-from-another-source-298241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Technical support lacks specifics

AUTHOR: Yakimacrna - (U.S.A.)

The courteous technical support offered though this company requires a variety of improvements. My recent experience with this company revealed that they staff are prompt with answers.

However, the answers are merely beautiful and eloquent requests for additional information which will have no bearing on the operation and remedy of whichever problem exists. The same friendly support employees are wholly unaware of which program you have downloaded (attempted to download); Such also superbly lack any effective technical skill and verbage that resemble a credible and efficient computer software company.

Investigations from the FTC and other agencies are underway, but will most likely not provide results in such a timely manner as could be otherwise if only the company would honor its refund policy.

All rebuttals to the ripoffreport.com posts are identical in nature.

In order to best remedy this problem this fraudulent company must cease all their operations to deprive money from honest people. I also recommend that buyers have their credit card companies dispute these charges and fill out all the necessary paperwork to accomplish this. Please file an FTC complaint against this company and all its affiliates for a most precious and wonderfully lovely fraudulent practices.
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#2 UPDATE Employee

Contact us for technical/billing support

AUTHOR: Websupport - (Canada)

Hi Brad,

We apologize if you have experienced difficulties with your membership. While there were a few glitches in the software, our technicians have been working hard to perfect the software. I am confident that together we can make sure you are happy with your membership.
If you have any technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880
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