- Report: #469204
Report - Rebuttal - Arbitrate
Complaint Review: Iberia Airlines
Iberia Airlineshttp://www.iberia.com/us/ Barcelona, Other Spain
Iberia Airlines -Take the money and run! Munich-Barcelona
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After two days had passed that my credit card was not refunded, I began to call and complain to both Iberia Airlines and Expedia. It was a classic case of finger pointing between these two customer service mega-disasters. On my bank statement, Iberia was the one charging me. Nonetheless, the customer service reps at Iberia insist that they didn't have my money, that Expedia has it despite unmistakable evidence to the contrary. Expedia insists that they don't have it and point to my bank statement that clearly shows Iberia charged my card. Neither of these two scheming companies will admit any responsibility for their bungling and more importantly, my $196 refund is still floating out there. Escalting to the top at Iberia only leads to transfers that are disconnected and call backs to the same person are impossible. As of today, 11 days after the fact, nothing has come of this situation.
I would avoid using Iberia or Expedia at all costs.
Los Angeles, California
This report was posted on Ripoff Report on 07/13/2009 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Iberia-Airlines/Barcelona-Other/Iberia-Airlines-Take-the-money-and-run-Munich-Barcelona-469204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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