We ordered a boat cover ($279.99) from this company over the phone. We told them the make, model, length, and year of our boat. When we received the cover it was too small. We called Dallin in the customer service department and he emailed us a pre-paid return shipping label. We were told they do not offer even exchanges. Along with the label was instruction for return. It said that if the cover was found to not be in new, and resalable condition it would be returned back to us. We emailed telling them there was some pet hair on the cover; asking them if we should bother returning it; and telling them if they didn't credit our account, we would dispute with our credit card company.
We were told to return the cover, and that the pet hair shouldn't be a problem. So, we returned it, only to receive an email from them saying that credit was denied and they would be returning the cover to us. Alternatively, we could accept a partial refund, with a 25% restocking fee.
Following this, we immediately filed a dispute claim with our bank. Our bank put a block on any transactions from this company on our account, and instructed us to refuse the shipment.
Folks, what this company is doing is illegal. Return policies go "out the window" and are not enforceable if a company sends you something that is unusable, was not as represented, is defective, or not what you ordered. It does not matter if the product is custom or not.
Besides, isn't it a wee bit ridiculous for anyone to expect something that is over 20 feet long and over 8 feet wide to be removed from a box without getting some dirt on it??? This company is a joke.