- Report: #461602
Report - Rebuttal - Arbitrate
Complaint Review: Iboats.com
Iboats.comwww.iboats.com Nationwide U.S.A.
Iboats.com - Stephanie In Customer Service custom fit pwc cover with 6.5 oz waterproof and weatherproof fabric Internet
*Consumer Comment: My Customer service was different.
*Consumer Comment: customer service is lacking.
*UPDATE Employee: iboats.com's response
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I discussed this with stephanie online at Iboats.com, customer service. She was pleasant enough but she denied that it was a custom fit cover, therefore it was not supposed to come with these straps. (these straps are available from a reputable competitor(Overtons.com for $39.99 plus shipping or approximately 45.00) I requested a credit on my purchase to help defray the cost of buying the hold down straps. It was completely ignored as were all my furture attempts to contact this company.
I now now the cover is completely worthless. It is not waterproof. It is not sunproof. It is not weather proof. It will cost me another 45.00 to get a worthless cover ready to transport my pwc.If the material were as good as the construcrtion this would be a good cover. It is expensive at $140.00 but the material it is made from is so flimsy that I doubt it will last this summer. Iboats said it has a 3 year guarantee on material and workmanship. This is not true because they have denied any warranty at all and have ignored my further inquiries.
it is possible to find this cover at mass merchandizers for $19.99 plus tax. I spent over $100.00 at I boats and have no recourse because they only exist on the web.
fool me once shame on me, shame me twice shame on you iboats!
I have no complaint with the 3rd party contractor who shipped the cover immediately..
belews creek,, North Carolina
This report was posted on Ripoff Report on 06/14/2009 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Iboatscom/nationwide/Iboatscom-Stephanie-In-Customer-Service-custom-fit-pwc-cover-with-65-oz-waterproof-an-461602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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