- Report: #377725
Report - Rebuttal - Arbitrate
Complaint Review: Ibuypower.com
Ibuypower.com11581 Federal Dr. El Monte, California U.S.A.
IBuyPower ,CyberPower ,American Future Technologies The customer service is absolutely terrible, I feel like they don't care about their customers. El Monte California
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I am still confused at this point because how would he know what board I wanted to replace the discontinued one with. He put me back on hold for another 15 minutes and he was then finally able to get me a motherboard that was comparable to the other one. He also gave me 2-day shipping for the inconvenience, of course the shipping wasn't free, just the upgrade to 2-day shipping was free.
The next issue I had was when I received the PC, the machine was built well but I noticed the LCD Temp Display was all scratch up. I called them the next day and waited for 45 minutes this time. When the tech support rep answered the phone, I told him that the wait time was really long and you guys should really work on that issue. He stated that "This wasn't his concern as he is just tech support" which really upset me and I let him have it at that point. Anyways, I told him about the scratched device and said they will send me a new one when I send that one back and I said no problem just send me a shipping label. He then stated that I had to pay for my own shipping which is ridiculous because I am not returning the item, I am exchanging it.
I then asked to speak with a manager and he put me on hold and then came and stated that the manager will send me the shipping label to my email address. It's now been 3 days and I have no shipping label and I have contacted them two more times since then so I guess I will just send it back and pay for it myself. This is where I am so far with this debacle, I hope it get's better but I seriously doubt it.
In summary, they offer a very unique service because you can get very custom with the PC but the customer service is so bad that I will never ever use them again.
Waxhaw, North Carolina
This report was posted on Ripoff Report on 10/01/2008 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ibuypowercom/El-Monte-California-91731/IBuyPower-CyberPower-American-Future-Technologies-The-customer-service-is-absolutely-ter-377725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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