- Report: #233985
Report - Rebuttal - Arbitrate
Complaint Review: Icon Health And Fitness - NordicTrak
Icon Health And Fitness - NordicTraknordicktrak.com Logan, Utah U.S.A.
Icon Health And Fitness - NordicTrak ripoff Worst customer service, poor shipping techniques Logan Utah
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Getting in touch with customer service was a nightmare to say the least, I was on the phone for well over an hour before I got to speak with a person. That person assure me that they would pick up the damaged product and ship a new one. I told the person on the phone that I would leave work and meet the delivery driver with a dolly so that this would not happen again. Well 3 weeks later the driver shows up to my house and says that they only guarantee curbside delivery and that he couldn't take the damaged product because he didn't have a call tag for it. So I signed for the box and hauled it upstairs myself only to realize when I open the box that it was the wrong machine!
I Immediately began calling customer service, after being on hold for over 40 minutes someone finally answered and said that I just missed a supervisor by 15 minutes.
So today I called at 9 am and stayed on hold for another 2 hours until finally someone answered. They told me that it will be another 2 weeks before I can get these picked up and when the driver shows up I will have to haul them downstairs myself. On top of that I can't get a refund until they verify that the product has shipped back to them.
I am absolutely disgusted with Icon Health and Fitness and would suggest that anyone looking to purchase fitness equipment don't waste your time or money with this pathetic excuse for a business.
I challenge NordicTrack or Icon to rebut anything I've posted here today.
This report was posted on Ripoff Report on 02/01/2007 08:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Icon-Health-And-Fitness-NordicTrak/Logan-Utah/Icon-Health-And-Fitness-NordicTrak-ripoff-Worst-customer-service-poor-shipping-techniqu-233985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.