Icon IP - Icon Health & Fitness - Image Fitness 1500 S. 1000 W.
Logan, Utah U.S.A.
Icon Fitness - Image Fitness - Icon IP - Icon Health & Fitness I purchased a machine that can not be used and so far has not even been fixed before th 90 day warranty expires. I could not use the machine more than 15 minutes before it broke. Was told today that the parts to fix it will not be in until May 26 one day after the 90 day warranty. ripoff Logan Utah
*UPDATE EX-employee responds: Icon Health and Fitness Ex-employee and former Supervisor
I just got off the phone with a customer representative and found out that the parts for my machine will not be in until one part today and another part May 26th. I am so frustrated and mad that I just want to throw this machine in the trash and get another one from a better company. I got this machine Feb. 25, 2006 and have only been able to use it for a total of 15 minutes before I heard a loud bang and it broke!
The part that they first said was wrong was ordered and sent to my home as was the part #177035-2 bearings and part #193223- Motor resistance Box. I received these on 3/10/06 and scheduled the repairman to come and fix the machine. The repairman comes and opens the back of the machine and says I never saw anything like this before and says he can not fix my machine. Says it needs a new flywheel.
After about a month I called and checked on the part order and was told that it would be on back order until after the first of the month which would be April lst. I called a couple of weeks ago and was told that it was the pulley and that it was also on back order.
I called today and was told that one part would come in today and that the other part would come in May 26th which is 1 day after the 90 day warranty. The customer service agent wanted to know if I wanted to cancel the order of parts?? How stupid would that be, how would the machine ever get fixed?? I was told that I would get the 90 days warranty starting after the day the machine was fixed.
That is not good enough for me as if I don't put out another $40 for another year warranty if the machine again breaks I would have to pay full price for parts and you don't even send out a repairman. I think that you should pay the $40 for the next years warranty as I have not been able to use the machine except for 15 minutes.
I am going to post reports to all places that I can find to tell about your company and the defective machine that you sold me if you do not give me the 90 warranty and 1 year on top of this warranty. I have alot of friends who could do the same as I have told them about this machine and how I can not use it. i had a goal to lose the rest of the weight that I need to lose and get fit.
Well this machine has been useless for that purpose. Your company will not even take it back and where I purchased it I don't know if they will take it back since the original box was put in the trash in February. Either way I am stuck with a useless machine!
I know know one will answer this email as all of my other ones have not been answered either. But a copy of this email will also be posted with the report that I put on the internet and other places if you do not answer it or at least call or write to let me know what your company is planning to do about this lemon of a machine!
Clementon, New Jersey
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