• Report: #845410

Complaint Review: Icon Parking Systems

  • Submitted: Mon, February 27, 2012
  • Updated: Mon, April 23, 2012

  • Reported By: New York United States of America
Icon Parking Systems
14-26 South William Street New York, New York United States of America

Icon Parking Systems SCAM ARTIST- DO NOT TRUST!!!!! New York, New York

*UPDATE Employee: ICON PARKING RATES

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Do not trust Icon Parking Services located at 14-26 South William Street in New York, NY. They quote you a price over the phone to park your car in their garage for a specific time period and then when you arrive, they give you a much higher price and deny ever speaking with you. This company is a major fraud and acquires their business through taking advantage of people and misguiding consumers. They are dishonest and nasty and treat the customer with zero respect. Park your car elsewhere!!!!!

This report was posted on Ripoff Report on 02/27/2012 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Icon-Parking-Systems/New-York-New-York-/Icon-Parking-Systems-SCAM-ARTIST-DO-NOT-TRUST-New-York-New-York-845410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ICON PARKING RATES

AUTHOR: Icon Parking Systems - (United States of America)

In response to your claim that you feel that ICON mislead you on rates that you were quotes. I do not have specific information concerning your complaint, but wanted to provide some general information concerning ICON.

ICON is one of the only NYC parking operators to publish ALL of its rates online to the general public. The ICON web site will list all rates for any ICON location. Most other parking operators will only list a few highlighted rated. ICON also provides a mobile app that allows consumers to search for locations and rates based on the entry/exit time entered by the consumer. The application will also provide the consumer with any applicable coupon that may be available for the location and time period entered.

When asking for a rate over the phone or in person, its important to ask if tax is included or not. NYC Parking tax is 18.375%. NYC Parking regulations require that all rates be posted without tax. Also many parking locations will have specific Earlybird or Night specials that have time restrictions. Often missing one of the require time restrictions makes the special rate invalid. the rules of these specials are clearly posted and visable.

You are welcome to contact our internet customer service team at [email protected] if you wish to discuss the specifics of your claim.

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