- Report: #375299
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media Corp + Superpages.com
Idearc Media Corp + Superpages.com2200 W. Airfield Dr. P.O. Box 619810 DFW Airport, Texas U.S.A.
Idearc Media Corp + Superpages.com Credit Card Billing Scam Idearc Media Corp and Superpages have teamed up to hold your credit card hostage and charge you every month with no way to stop them. DFW Airport Texas
*Consumer Comment: Reporting to BBB is not enough
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So I canceled my credit card they had on file and now I am getting calls from Idearc's billing department stating that they are still charging me for this service and even though the credit card is canceled I owe them $37 or else they are going to report it to collections which would hurt my credit score.
In this latest back and forth they told me the reason the past cancellations have not went through is because I did not mail Idearc a signed letter stating I wanted them to stop billing my card (this was never mentioned by Superpages in the past).
Although several members of Idearc's and Super pages have been trying to scam me and rip me off most of the emails back and forth have been through someone named Joyce - I would post her email or phone number but in her Sig it only says:
Here is a handful of several emails I sent to Idearc Media Corp AND Superpages.com to try and get billing stopped and their failure to comply.
This was after they informed me that they were going to keep charging me after several phone calls from me and mine assistant asking to cancel the order.
"I don't want to talk just cancel the order. Your leads are not good and I don't come up anywhere in your results for any relevant searches. This is my second request to cancel the payment the next step would be me contacting my credit card and doing a charge back as well reporting it to the BBB.
"I already had my assistant call and cancel as well as several emails. If you do charge me I will file a report with the BBB and do a chargeback on my card."
In this email I told them I would file a complaint with the BBB if they continued to charge me (This is in 2 months ago and they are still charging me)
Charge me and you will get a BBB complaint and I will have my bank do a chargeback which will raise your merchant fee's. Your move - if you think it's worth it then go for it.
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Monday, July 28, 2008 12:05 PM
Subject: RE: RE: RE: Superpages.com Communication
Thank you for contacting Superpages.com! Your assistant would not be able to cancel this account because you are the only listed authorized contact. Please contact us for assistance with cancelling your account.
*** Bottomline DO NOT give Idearc Media Corperation or Superpages.com unless you enjoy having your credit card information held hostage and get extorted every month.***
This report was posted on Ripoff Report on 09/23/2008 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media-Corp-Superpagescom/DFW-Airport-Texas-75261/Idearc-Media-Corp-Superpagescom-Credit-Card-Billing-Scam-Idearc-Media-Corp-and-Superpag-375299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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