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  • Report: #518678

Complaint Review: Idearc Media LLC Verizon Superpages.com

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  • Submitted: Mon, November 02, 2009
  • Updated: Sun, January 16, 2011

  • Reported By: Steve — Huntsville Arkansas United States of America
Idearc Media LLC Verizon Superpages.com
PO Box 610609, D/FW Airport, TX 75261 Internet United States of America

Idearc Media LLC Verizon Superpages.com Official Publisher of Verizon Print Directories Instead of Superpages, they are Super Liars Internet

*General Comment: Double bill.

*UPDATE Employee: Customer Service

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On October 2, a rep from Idearc Media contacted me at home to sell some Verizon Yellow Page advertising for my small home business.  I was told that these superpages gets more 'hits' per month and that if it didn't pay for itself there would be no charge and I could cancel at any time.  That's all I remember from the conversation as I was 4 days post a major knee surgery and was taking high doses of pain pills at the time of the phone call.  


On October 30 I received a letter from Idearc Media along with an advertising agreement of $116.00 per month!  I promptly called them to cancel and was told we were unable to cancel this agreement unless we had done so IN WRITING within 14 days of the original phone call.   I asked how I would know where to write to when I'd received no written information and I was told I had been given a telephone number to call on the disclosure part of the recording of my original call.   I have been refused access to speak to any type of supervisor.  I have been refused access to their 'sales department' phone number.  I was actually told that they contacted the sales department for me and we were denied being able to break this contract. 


I have made numerous phone calls to this company to break a contract that supposedly doesn't even start until December. 


I have already filed against them through the Better Business Bureau as this type of practice simply must not be allowed.

This report was posted on Ripoff Report on 11/02/2009 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media-LLC-Verizon-Superpagescom/internet/Idearc-Media-LLC-Verizon-Superpagescom-Official-Publisher-of-Verizon-Print-Directories-I-518678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Double bill.

AUTHOR: Tom - (U.S.A.)

A few years ago when super pages.com was Idearc Media I was sent a e-mail that said my credit card failed when I checked with the credit card Company it had not failed infact a purchase I maid later had went through to me this was a double bill and againist the law, but they tried to collect with collection service by the name of McCarthy, Burgess And Wolff.


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#2 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at


customerservice@idearc.com


 


Your Full Name and Title:


Business Name:


Business Telephone Number:


State in which you Business resides:


Your Contact Number


Best time to call you:


E-Mail Address:


Brief Complaint Description:

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