- Report: #518678
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media LLC Verizon Superpages.com
Idearc Media LLC Verizon Superpages.comPO Box 610609, D/FW Airport, TX 75261 Internet United States of America
Idearc Media LLC Verizon Superpages.com Official Publisher of Verizon Print Directories Instead of Superpages, they are Super Liars Internet
*General Comment: Double bill.
*UPDATE Employee: Customer Service
On October 2, a rep from Idearc Media contacted me at home to sell some Verizon Yellow Page advertising for my small home business. I was told that these superpages gets more 'hits' per month and that if it didn't pay for itself there would be no charge and I could cancel at any time. That's all I remember from the conversation as I was 4 days post a major knee surgery and was taking high doses of pain pills at the time of the phone call.
On October 30 I received a letter from Idearc Media along with an advertising agreement of $116.00 per month! I promptly called them to cancel and was told we were unable to cancel this agreement unless we had done so IN WRITING within 14 days of the original phone call. I asked how I would know where to write to when I'd received no written information and I was told I had been given a telephone number to call on the disclosure part of the recording of my original call. I have been refused access to speak to any type of supervisor. I have been refused access to their 'sales department' phone number. I was actually told that they contacted the sales department for me and we were denied being able to break this contract.
I have made numerous phone calls to this company to break a contract that supposedly doesn't even start until December.
I have already filed against them through the Better Business Bureau as this type of practice simply must not be allowed.
This report was posted on Ripoff Report on 11/02/2009 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media-LLC-Verizon-Superpagescom/internet/Idearc-Media-LLC-Verizon-Superpagescom-Official-Publisher-of-Verizon-Print-Directories-I-518678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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