• Report: #331811

Complaint Review: Idearc Media / Neil Shipman / Rebecca Wiles

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  • Submitted: Sat, May 10, 2008
  • Updated: Thu, July 09, 2009

  • Reported By:Millers Maryland
Idearc Media / Neil Shipman / Rebecca Wiles
Po Box 619009 DFW Airport Tx 75261-9009 Baltimore, Maryland U.S.A.

Idearc Media / Neil Shipman Rebecca Wiles Pay per click ripoff, billing my credit card thousands for website hits without any proof that the site was accessed by real consumers. No way to cancel service Baltimore Maryland

*UPDATE Employee: customer service

*UPDATE Employee: customer service

*Author of original report: Idearc media Timonium Md

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I signed up for a pay-per-click service with Idearc media, a subsidiary or partner with VERIZON Yellow pages. The salesman NEIL SHIPMAN in Timonium Maryland insisted I use a credit card with automatic billing instead of my Company debit card. Emmediatly I started getting charges of $500 then $365 two days later. This seemed odd so I called the 800 number and got no answers.

After emails telling me my credit card was being charged hundreds of dollars started coming every few days and no increase in customer calls that were a result of a website link from Verizon I decided this is a scam and emailed the company to cancel my service. A return email informed me I must cancel through my representative NEIL SHIPMAN. I called him and he said I cannot cancel, I asked to speak to a supervisor and was given the name and number of REBECCA WILES. Three voicemails later she has not returned my calls.

I called NEIL SHIPMAN again and was was told how important and busy REBECCA WILES is and she will eventually call me. She did not. Meanwhile I have so far paid over $2100 to Idearc and have no way of stopping the billing except to pay off and cancel the credit card. I have been informed by other sources that the will most likely sue me for breach of contract. I believe that the hits on my website are employees and friends of Idearc media that periodically link to customer sites to drive up the fees. I find it very hard to swallow that almost 300 hits in April netted me a couple of calls which we solicitation calls trying to sell me products related to my business. I am now paying for telemarketers to call me!!!

I plan to fight this tooth and nail and hope to encourage others to do the same.....shame on VERIZON

Reg
Millers, Maryland
U.S.A.

This report was posted on Ripoff Report on 05/10/2008 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media-Neil-Shipman-Rebecca-Wiles/Baltimore-Maryland/Idearc-Media-Neil-Shipman-Rebecca-Wiles-Pay-per-click-ripoff-billing-my-credit-card-tho-331811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

Your full name and title:
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#2 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
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#3 Author of original report

Idearc media Timonium Md

AUTHOR: Reg - (U.S.A.)

as of 6/14/08 i have yet to be contacted by representative of Idearc Media or Verizon. I have tried endlessly to resolve the issue and have received nothing but generic emails that lead me through and endless cycle of 800 numbers and recorded crap.I finally reported the credit card stolen on the advice of a customer service rep. for Chase cards. This stopped the billing but still no response from anyone at Idearc. I contacted a lawyer and showed him the contract and the trail of phone calls and emails. His advice was to do nothing and let them sue me. The collection agency calls have started and they are rude and agressive. I won't use the language here that I use with them but i have no respect for them nor will I pretend to. Good luck to all and I hope idearc pays the ultimate price for their deceptive ways.
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