Complaint Review: Idearc Media - Superpages.com - DFW Airport Texas
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Idearc Media - Superpages.com Verizon Superpages Advised they Canceled Servie then billed us for it 3 months later using collection agency DFW Airport, Texas
*UPDATE Employee: Customer Service
*UPDATE Employee: Customer Service
*UPDATE Employee: Customer Service
*UPDATE Employee: Customer Service
*UPDATE Employee: Customer Service
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Received cold call from "Verizon Superpages" soliciting a business website service in 2/2009. Later found out that the company doing the calling was Idearc Media. The representative stated they would setup a business website listing in Verizon Superpages for my husband's company, and if not satisfied the customer could always cancel within the first 14 days. The service was supposed to be $60 monthly.
My husband canceled within the first week, the Idearc representative refused to give him any kind of number and stated it was not required, the sevrice was canceled.
180 days later we began receiving bills from collection agencies for Idearc Media. Some bills stated $210, others $450, and one was over $1100. We continue to receive bills and threatening letters from collection agencies.
Lisa
Auburn NH
This report was posted on Ripoff Report on 01/22/2010 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media-superpagescom/dfw-airport-texas-75261/idearc-media-superpagescom-verizon-superpages-advised-they-canceled-servie-then-billed-558564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Monday, February 01, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
#4 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Monday, February 01, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
#3 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Monday, February 01, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
#2 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Monday, February 01, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
#1 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Monday, February 01, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@idearc.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
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