• Report: #558564

Complaint Review: Idearc Media - Superpages.com

  • Submitted: Fri, January 22, 2010
  • Updated: Mon, February 01, 2010

  • Reported By: Orange Sky — Auburn New Hampshire United States of America
Idearc Media - Superpages.com
2200 West Airfield Drive PO Box 619810 DFW Airport DFW Airport, Texas United States of America
  • Phone: 972-453-7701
  • Web:
  • Category:

Idearc Media - Superpages.com Verizon Superpages Advised they Canceled Servie then billed us for it 3 months later using collection agency DFW Airport, Texas

*UPDATE Employee: Customer Service

*UPDATE Employee: Customer Service

*UPDATE Employee: Customer Service

*UPDATE Employee: Customer Service

*UPDATE Employee: Customer Service

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Received cold call from "Verizon Superpages" soliciting a business website service in 2/2009. Later found out that the company doing the calling was Idearc Media. The representative stated they would setup a business website listing in Verizon Superpages for my husband's company, and if not satisfied the customer could always cancel within the first 14 days. The service was supposed to be $60 monthly.

My husband canceled within the first week, the Idearc representative refused to give him any kind of number and stated it was not required, the sevrice was canceled.

180 days later we began receiving bills from collection agencies for Idearc Media. Some bills stated $210, others $450, and one was over $1100. We continue to receive bills and threatening letters from collection agencies.

Lisa

Auburn NH

This report was posted on Ripoff Report on 01/22/2010 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media-Superpagescom/DFW-Airport-Texas-75261/Idearc-Media-Superpagescom-Verizon-Superpages-Advised-they-Canceled-Servie-then-billed-558564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

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#2 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

Respond to this report!
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#3 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

Respond to this report!
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#4 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

Respond to this report!
What's this?

#5 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

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