- Report: #512255
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media
Idearc Mediawww.idearc.com DFW Airport, Texas United States of America
Idearc Media Typical "Automatic Renewal" tactic DFW Airport, Texas
*UPDATE Employee: Customer Service
Saying that I was too late to cancel, and they have made numerous attempt to contact me for renewal, and because I did not respond in a timely manner, the contract was renewed...
When I called account rep. after searching my record, he told me he has even sent me a certified mail after failing to contact me. He supposedly sent me the certified letter Aug.31st, 2009.(closing date in the contract was conveniently 9/4/2009)
I have the letter alright and I not only saved the letter, but also the envelope with certified tag, and by using my meter, I marked the date I sent cancellation.
The letter and the contract they sent to me was stamp printed on 9/24/2009, and post marked 9/25/2009...
I have dealt with auto renewal scam before, with a home alarm co. from Texas.
If you sit idle and hope for a justice..., it never comes...
If anyone is being tormented in this manner, you might consider what I am planning to do.
I am filing complaints with
Federal Trade Commission. http://www.ftc.gov/index.shtml
Better Business Bureau. http://www.bbb.org/us/
I am writing a letter of complaint to all the Verizon executives holding them responsible by choosing unethical business partner, letting them use Verizon name, thus causing consumers and small business owners to put a blind trust as I viewed Verizon as a responsible and a upstanding American company.
I am going to do more research on organizations that can help and stop this unjust practice. I plan to post follow ups, as it progress.
This report was posted on Ripoff Report on 10/20/2009 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/DFW-Airport-Texas-75261-9810/Idearc-Media-Typical-Automatic-Renewal-tactic-DFW-Airport-Texas-512255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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