• Report: #425033

Complaint Review: Idearc Media

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  • Submitted: Tue, February 17, 2009
  • Updated: Tue, June 09, 2009

  • Reported By:Santa Ana California
Idearc Media
idearcmedia.com DFW Airport, Texas U.S.A.

Idearc Media Customer Service Sucks DFW Airport Texas

*UPDATE Employee: customer service

*UPDATE Employee: customer service

*UPDATE Employee: customer service

*UPDATE Employee: customer service

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Idearc Media overcharged me so I had to call the customer service number. I was on hold for over one hour listening to a message that says how important my business is to them! Don't use Idearc Media as they will screw up your bill over and over again and then you cannot reach them when you have any problems.
I have never experienced such a pathetic company with such crappy customer service. APPARENTLY MY BUSINESS IS NOT IMPORTANT TO THEM AS THEY WON'T EVEN ANSWER THE PHONE!

Susan
Santa Ana, California
U.S.A.

This report was posted on Ripoff Report on 02/17/2009 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/DFW-Airport-Texas-75261/Idearc-Media-Customer-Service-Sucks-DFW-Airport-Texas-425033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:
Respond to this report!
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#2 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:
Respond to this report!
What's this?

#3 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:
Respond to this report!
What's this?

#4 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:
Respond to this report!
What's this?
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