- Report: #349182
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media
Idearc Media2200 W. Airfield Dr. DFW Airport, Texas U.S.A.
Idearc Media Customer Service (or lack thereof) and reimbursement refusal on filed claim DFW Airport Texas
*UPDATE Employee: customer service
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Does hanging up the phone seem a bit harsh to you? If so, don't seek employment at Idearc Media, either. The first time I filed a claim for an ad that was printed incorrectly, the representative simply hung up the phone. All I got out of the conversation was "It'll be 5-10 days."
I wait 5-10 days. I wait 5-10 weeks. Finally, nearly 4 months later, I call them back to file a complaint about my ad being printed incorrectly, being lied to about a competitor's ad size (Company A is getting the biggest available, so you should get it too so you can compete better! ...Company A has the smallest ad available over a text-only ad.), and being lied to about the time it would take for the claim to be filed.
Nevertheless, I call back to have Mrs. Attitude pick up the phone. I calmly but firmly explain my complaints to her, only to have her raise her voice, interrupt me, and tell me that everything I am trying to file a claim against or complaint for is not grounds for such. If you've ever watched a Seinfeld episode with Rebecca Demorney in it, this woman is a spitting image of her but with an attitude multiplied across a tenfold. On two occasions, she crosses the line to flat-out yelling. I tell her to not "...push the panic button." Rather than hear out my case, she says "Sir, I don't even have to listen to this. I will tell you right now that you have no case and I don't even NEED to call you back. I am mailing you a denial letter now with a copy of the proof YOU SIGNED." (Let me step in here just to make clear that the proof I authorized to be printed with my signature and what is actually printed are two totally different things.)
So, here I am. I am still paying nearly $2,000 per year for an ad that has gotten me ZERO (0) returns and isn't even printed correctly. I found this website by typing "Idearc Media complaint" in Google.
This report was posted on Ripoff Report on 07/09/2008 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/DFW-Airport-Texas-75261/Idearc-Media-Customer-Service-or-lack-thereof-and-reimbursement-refusal-on-filed-claim-D-349182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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