• Report: #391128

Complaint Review: Idearc Media

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  • Submitted: Thu, November 13, 2008
  • Updated: Tue, June 09, 2009

  • Reported By:bellingham Washington
Idearc Media
Po Box 610830 DFW Airport, Texas U.S.A.

Idearc Media Lying Reps, Holding credit card hostage DFW Airport Texas

*UPDATE Employee: customer service

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I signed up for advertising with Yellow pages (IDEARC MEDIA) in 2007. Dissatisfied with the results, I decided not to renew my contract for 2008. The rep had said I would be receiving about 30 calls a week. I had received none. Then, I received bills for 2008 advertising. I attempted to contact IDEARC several times to no avail. I finally talked to a costumer relations person who said that he would have a supervisor return my call. I never received a return phone call. Then, I emailed IDEARC, and received a reply email indicating that this was the first time I contacted them regarding this issue! I sent letters and have received no response. Finally, I talked to another representative who informed me that I signed a contract in 2007 stating that IDEARC can renew my contract any year at their discretion without confirming with me! I was outraged. Then, to top matters off....IDEARC sent me to collections for not paying!

This is a total rip-off. They do not care about consumer satisfaction! Do not give them business because you will be sacrificing more than you think!

Horrible customer service and outlandish, unconscionable billing practice
!

Pissed off
bellingham, Washington
U.S.A.


This report was posted on Ripoff Report on 11/13/2008 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/DFW-Airport-Texas-75261/Idearc-Media-Lying-Reps-Holding-credit-card-hostage-DFW-Airport-Texas-391128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

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