Maryland
  • Report: #362871

Complaint Review: Idearc Media

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  • Submitted: Thu, August 14, 2008
  • Updated: Wed, July 15, 2009

  • Reported By:Seattle Washington
Idearc Media
3131 Katella Ave Los Alamitos, California U.S.A.

Idearc Media False and misleading tactics used to produce a recording that confirms a contract Los Alamitos California

*Consumer Comment: Same Situation

*UPDATE Employee: customer service

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I run a very small editing service and would never have consented to a service that would cost me $27.00 per month. So when the bills began arriving from Idearc I smelled a rat. At one point I left a message with the 1-800 number provided, but was never called back. At the time I assumed the matter had been taken care of; unfortunately, the bills continued to show up at regular intervals.

Today I managed to talk to a customer service agent who had me listen to the recorded message in which I supposedly agreed to the contract. There were lots of beeps and the Idearc employee's voice could be heard echoing "my" responses. I believe the recording was skewed to make it sound as though I had agreed to the terms, when in fact I did not. In reality, I said I did not want to go through with it since it would be $27.00 per month.

It is as easy to tamper with a tape recording as it is with an image -- perhaps easier. I do not believe, therefore, that the recording would hold up in a court of law, particularly since this company has already lost a similar lawsuit.

Ms. Austin
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 08/14/2008 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/Los-Alamitos-California-90720/Idearc-Media-False-and-misleading-tactics-used-to-produce-a-recording-that-confirms-a-cont-362871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Same Situation

AUTHOR: Scott - (U.S.A.)

Idearc did the same exact thing to my wife who works in our office. They said no charge and free then began to bill us. When we complained they played a recording for my wife that sounded like it was doctored up. She would never have agreed to the large monthly charges they have billed. We called and wrote a certified letter, but they turned us over to a collection company for over $700 These folks are real crooks.
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#2 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com

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