Idearc Media False and misleading tactics used to produce a recording that confirms a contract Los Alamitos California

I run a very small editing service and would never have consented to a service that would cost me $27.00 per month. So when the bills began arriving from Idearc I smelled a rat. At one point I left a message with the 1-800 number provided, but was never called back. At the time I assumed the matter had been taken care of; unfortunately, the bills continued to show up at regular intervals.

Today I managed to talk to a customer service agent who had me listen to the recorded message in which I supposedly agreed to the contract. There were lots of beeps and the Idearc employee's voice could be heard echoing "my" responses. I believe the recording was skewed to make it sound as though I had agreed to the terms, when in fact I did not. In reality, I said I did not want to go through with it since it would be $27.00 per month.

It is as easy to tamper with a tape recording as it is with an image -- perhaps easier. I do not believe, therefore, that the recording would hold up in a court of law, particularly since this company has already lost a similar lawsuit.

Ms. Austin
Seattle, Washington
U.S.A.