- Report: #317832
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media
Idearc Mediawww.idearcmedia.com , Texas U.S.A.
Idearc Media - Verizon Yellow Pages Milked a 13th month on a 12 month contract DFW Airport Texas
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I just received a bill for my "13th Installment" for my one year contract. When I contacted customer service (and I use that term loosely), I was told that Idearc had opted to extend the book. I was assured that it was in the contract I signed and I'm sure it was. But my point to the less-than-helpful man on the phone was that the sales represetative did not tell me that it was possible for me to have to pay 13 months instead of 12. I think that's noteworthy when selling someone something.
When my 12 month contract with my cable/internet/phone company reached the 13-month you can bet I didn't get the option to extend that $99 deal I had.
When I asked to talk to his supervisor I was told that they "did not escalate calls." When I insisted, I was told that if I asked to have my call escalated again he would "end the call." I did and he did. He hung up on me.
The moral of this story is to always read the fine print in any contract. While I will probably pay this, it will be the last time I deal with Idearc Media.
This report was posted on Ripoff Report on 03/14/2008 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/Texas-75261/Idearc-Media-Verizon-Yellow-Pages-Milked-a-13th-month-on-a-12-month-contract-DFW-Airport-317832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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