• Report: #317832

Complaint Review: Idearc Media

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  • Submitted: Fri, March 14, 2008
  • Updated: Fri, March 14, 2008

  • Reported By:Maryville Tennessee
Idearc Media
www.idearcmedia.com , Texas U.S.A.

Idearc Media - Verizon Yellow Pages Milked a 13th month on a 12 month contract DFW Airport Texas

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I've been using yellow page advertising for seven years and have always paid 12-months for a one-year contract...that is until now. Idearc has found a creative way to milk an extra month out of unsuspecting advertisers.

I just received a bill for my "13th Installment" for my one year contract. When I contacted customer service (and I use that term loosely), I was told that Idearc had opted to extend the book. I was assured that it was in the contract I signed and I'm sure it was. But my point to the less-than-helpful man on the phone was that the sales represetative did not tell me that it was possible for me to have to pay 13 months instead of 12. I think that's noteworthy when selling someone something.

When my 12 month contract with my cable/internet/phone company reached the 13-month you can bet I didn't get the option to extend that $99 deal I had.

When I asked to talk to his supervisor I was told that they "did not escalate calls." When I insisted, I was told that if I asked to have my call escalated again he would "end the call." I did and he did. He hung up on me.

The moral of this story is to always read the fine print in any contract. While I will probably pay this, it will be the last time I deal with Idearc Media.

Jerry37917
Maryville, Tennessee
U.S.A.

This report was posted on Ripoff Report on 03/14/2008 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/Texas-75261/Idearc-Media-Verizon-Yellow-Pages-Milked-a-13th-month-on-a-12-month-contract-DFW-Airport-317832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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