- Report: #317832
Report - Rebuttal - Arbitrate
Complaint Review: Idearc Media
Idearc Mediawww.idearcmedia.com , Texas U.S.A.
Idearc Media - Verizon Yellow Pages Milked a 13th month on a 12 month contract DFW Airport Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I just received a bill for my "13th Installment" for my one year contract. When I contacted customer service (and I use that term loosely), I was told that Idearc had opted to extend the book. I was assured that it was in the contract I signed and I'm sure it was. But my point to the less-than-helpful man on the phone was that the sales represetative did not tell me that it was possible for me to have to pay 13 months instead of 12. I think that's noteworthy when selling someone something.
When my 12 month contract with my cable/internet/phone company reached the 13-month you can bet I didn't get the option to extend that $99 deal I had.
When I asked to talk to his supervisor I was told that they "did not escalate calls." When I insisted, I was told that if I asked to have my call escalated again he would "end the call." I did and he did. He hung up on me.
The moral of this story is to always read the fine print in any contract. While I will probably pay this, it will be the last time I deal with Idearc Media.
This report was posted on Ripoff Report on 03/14/2008 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idearc-Media/Texas-75261/Idearc-Media-Verizon-Yellow-Pages-Milked-a-13th-month-on-a-12-month-contract-DFW-Airport-317832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.