- Report: #935646
Report - Rebuttal - Arbitrate
Complaint Review: Idle Games Inc. / Idle Worship
Idle Games Inc. / Idle WorshipInternet United States of America
Idle Games Inc. / Idle Worship Accidental purchases, Lack of purchase confirmation, No reason given for limit to refunds, Known error in function and design un-addressed. Internet
*General Comment: There are many, many other victims too. I am just one of them.
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It is not required that tokens be used to advance in the game, but since each player is given a few tokens every time they reach a new level, most players use tokens. And a lot of them pay to get more tokens faster.
The price vs. reward is completely worth the cost on token sales. That is not the problem. The problem is there's no way to confirm you want to spend your tokens, while some tokens are free a lot of people are paying real money for them and still losing them.
If you click on something that requires the use of an item that you have run out of momentarily a purchase window will automatically appear, most times without even being seen before you click "Buy". There's only one small place to click to close the popup and about 98% of the window will make a purchase if clicked.
The support team will allow you to submit a ticket to refund your tokens but frequently deny those whom have made requests before, or very large requests, with very little reason as to why. The developers could install a warning popup window to direct players to the regular way of making a purchase but instead use their time to make more graphics without a care to the customers who are losing tokens left and right.
Over 180,000 people play this game every month and it's still new. It seems to be not as important as other reports I've read but this company is building fast and has the potential to make millions before the problem is known to a larger portion of the public.
I don't know what else to say, I'm not good at writing these... please someone has to know how to help us with this issue.
This report was posted on Ripoff Report on 09/01/2012 01:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idle-Games-Inc-Idle-Worship/internet/Idle-Games-Inc-Idle-Worship-Accidental-purchases-Lack-of-purchase-confirmation-No-re-935646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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