• Report: #935646

Complaint Review: Idle Games Inc. / Idle Worship

  • Submitted: Sat, September 01, 2012
  • Updated: Thu, January 24, 2013

  • Reported By: A. — Las Vegas Nevada United States of America
Idle Games Inc. / Idle Worship
Internet United States of America

Idle Games Inc. / Idle Worship Accidental purchases, Lack of purchase confirmation, No reason given for limit to refunds, Known error in function and design un-addressed. Internet

*General Comment: There are many, many other victims too. I am just one of them.

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Idle Games Inc. is the company that developed the facebook game Idle Worship. Within game play on Idle Worship you have the option to spend real money on virtual currency called tokens, tokens are a limited commodity, so players have to save their tokens for a long time or buy them with real money if they want to buy "token items" in the game.

It is not required that tokens be used to advance in the game, but since each player is given a few tokens every time they reach a new level, most players use tokens. And a lot of them pay to get more tokens faster.  

The price vs. reward is completely worth the cost on token sales. That is not the problem. The problem is there's no way to confirm you want to spend your tokens, while some tokens are free a lot of people are paying real money for them and still losing them.  

If you click on something that requires the use of an item that you have run out of momentarily a purchase window will automatically appear, most times without even being seen before you click "Buy". There's only one small place to click to close the  popup and about 98% of the window will make a purchase if clicked.  

The support team will allow you to submit a ticket to refund your tokens but frequently deny those whom have made requests before, or very large requests, with very little reason as to why. The developers could install a warning popup window to direct players to the regular way of making a purchase but instead use their time to make more graphics without a care to the customers who are losing tokens left and right. 

Over 180,000 people play this game every month and it's still new. It seems to be not as important as other reports I've read but this company is building fast and has the potential to make millions before the problem is known to a larger portion of the public. 

I don't know what else to say, I'm not good at writing these... please someone has to know how to help us with this issue.  

This report was posted on Ripoff Report on 09/01/2012 01:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Idle-Games-Inc-Idle-Worship/internet/Idle-Games-Inc-Idle-Worship-Accidental-purchases-Lack-of-purchase-confirmation-No-re-935646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

There are many, many other victims too. I am just one of them.

AUTHOR: MistyIW - (United States of America)

While the game is enjoyable constantly loosing tokens and real money is a big problem.

I have lost countless tokens due to them either mysteriously vanishing or accidentally using them to buy energy that I didn't want. Energy that is used, comes back in increments every few minutes. It doesn't need to be bought. There is also an in game item called an energy basket that gives two hounded  and fifty in energy.  In the game there are objects called generators. They take energy and resources to set them up to
generate. Having over twenty generators in a line I click them all to collect the IW coins and than again to set them up to generate again.

While doing this if a player doesn't realize how much allotted energy they have, they can, and do accidentally buy energy with tokens and even
buy tokens if their credit card number is on facebook. Tokens are either bought with real money or by doing videos, surveys or gaining in level. Each time a player gains in level they get eight tokens. This alone buys nothing. So players have to either buy tokens or spend lots of time doing videos and surveys. 

The major problem with this game, and one thing all players can agree on is that it fustraiting and agravating to pay or do serveys and spend tokens accidently. Also on Idle worship there is the often joked about  "phantom token stealer" and the "Token fairy. " The phantom has taken my own tokens about 240 tokens that's A little less than five dollars. For some five dollars is nothing. It was NOT nothing to me. After
accidentally spending hundreds of tokens accidentally on energy I wrote reports each time. Each time I got an automated email response and nothing changed. When I lost those 240 or so tokens after doing a video
and going from 240 to 3 tokens I got angry. Again I sent a request and again nothing but an automated email response happened.

Due to the game being unpopular, their employees have dwindled to the point that there are few to none working on these issues.  There needs to be something in place so when the player accidently causes the buy energy screen to pop up and accidentally buy energy. Something comes up asking them if they want to buy energy or cancel the order. I am not the only one who complains about this. Nor has this helped keep players, playing the game. Just the opposite, we loose players weekly. For new years the creator of the game gave away tokens and coins for free. It helped stimulate the game and make the players happy for a time.

The game may shut down due to lack of players and no one wants that least of all me. But something needs to be put in place and reports of lost or accidentally spent tokens needs to be addressed.
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