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  • Report: #1043433

Complaint Review: Ifreedom direct San Diego

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  • Submitted: Mon, April 15, 2013
  • Updated: Thu, April 18, 2013

  • Reported By: Jennifer — Brentwood California
Ifreedom direct San Diego
840 5th ave #300 Internet United States of America

Ifreedom direct San Diego Promised VA loan and did not return phone calls or provide loan, Internet

*UPDATE Employee: Customer Experience Department Representative

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VA Home Loan customers beware!!!! Unless you have several months of time and energy to waste, please do NOT use this company!!!! They have not followed through with anything that they promised! They lead me on for two months! I provided all documents that were requested and they always came up with something else that was needed to get Pre approval. When I would provided each and every new item, they would never call me back, when they said they would!!!!

I did what I was asked within hours of each request and then days and weeks would go by before they would call me back! I called multiple times a day and left messages on voicemail and with receptionists! I finally called managers but apparently they do not have any interest in returning phone calls either! I am extremely frustrated with this entire group of people! Not one person (I spoke with 5) returned phone calls when they promised! I waited additional 24 hours and then called to track them down! If, by chance, I did finally get ahold of someone, they always said they were working on it! Never got answers!!!!

Buyer BEWARE!

This report was posted on Ripoff Report on 04/15/2013 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ifreedom-direct-San-Diego/internet/Ifreedom-direct-San-Diego-Promised-VA-loan-and-did-not-return-phone-calls-or-provide-loa-1043433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Experience Department Representative

AUTHOR: iFD Customer Experience Dept. - ()

Dear Jennifer,

Thank you for taking the time to provide feedback on your VA loan experience with iFreedom Direct. Our company strives to provide our clients with exceptional service, so if you feel you did not receive that level of treatment we are very interested in learning why.
 
Weve had the opportunity to pull up your husbands file and are now talking with the parties involved. As soon as we have all the details, we will be in touch to address the concerns you relayed in this report.
 
Again, thank you for taking the time to relay your experience.
 
Best regards,

iFreedom Direct Customer Experience Department
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