- Report: #163780
Report - Rebuttal - Arbitrate
Complaint Review: Igia - Singer Lazer Storm
Igia - Singer Lazer Storm4540 Worth Street Los Angeles, California U.S.A.
Igia - Singer Lazer Storm ripoff ordered 1 (buy one get one free) got 4 & charged for 4, can't get resolution on credit card. Los Angeles California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 6/21, I received my credite card statement. It had a charge from IGIA of $382.88. The promisted total price (all the shipping charges reviewed when ordered)was $177.75. I called and spoke to "Elaine" who said that my order was entered for 4 vacuums. She would fix the order to one (plus get one free) and credit my credit card. The phone number that I called was 1-800-8357.
I sent e-mails to verify that this had been corrected to email@example.com and never received any response. Sent e-mails on 8/1, 8/3, 8/7, & 8/15.
On 8/15 received another credit card statement and no credit from Igia was on it. Called 1-800-711-8357 and spoke to "Art". I explained the problem. He said that the credit is to be entered on 8/22 and the order is to be shipped on 8/26. I told him that 8/22 has not happened yet and why wasn't the credit done when I first called and that I have been charged interest on this charge.
On 8/29, I received 4 vacuums.
On 8/30, I called the credit card company and no credit has been posted to my account. I called 800-731-4595, 800-716-8667, and 711-8357 and was not able to speak to a live person - they were all just recordings. Then I called 800-204-5588 and spoke to a live person. She said that she just took orders and could not help me. In frustration, I sent another e-mail. Of course,l I got no response. Sent e-mail again on 8/31.
On 8/31, I received on e-mail back at 5:20 pm that said to call 800-716-8667 (which is the same number that I have called before). You can not talk to a live person at this number.
On 9/1, I called 800-716-8667 and tried pressing "6" to reach a live person (even though it was not offered). Just held until was disconnected.
On 9/6, I realized that Igia waited until just after 60 days before saying they will issue a credit to my credit card account so I couldn't go to my credit card company and disput the charge.
On 9/8, called credit card company, no credit has ben issued to my account. Called 800-711-8357, explained my problem, was transfered to his supervisor. Got his voice mail, left message, never recevied a call back.
On 9/16, called 800-711-8357 spoked to "Valerie" and explained problem She said that she will issue s call tag to have the two vacuums picked up and that it would take about a week and a half. Once received, a credit to my account would be issued. Federal Express to this day (11/8/05), has not come to pick them up. No credit has ever been issed to my credit card account.
On 10/4, called again and was transferred to the supervisor's voice mail. I left a mesage and never have heard back.
Besides the billing and ordering problems - the advisertisement is misleading. It does not say anything about the filter having to be replaced frequently (and how expensive they are). I originally thought the one that I got free, I would give as a Christmas gift, but because of the filter situation and when trying to vacuum with it, I felt like it is a toy vacuum cleaner.
I will not be giving one as a gift. I have already had the handle break on the vacuum that I have used a few times (since I don't have any replacement filters since the advertisement never mentioned it).
Do not buy this product. I feel very stupid for falling for this.
This report was posted on Ripoff Report on 11/08/2005 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Igia-Singer-Lazer-Storm/Los-Angeles-California-90063/Igia-Singer-Lazer-Storm-ripoff-ordered-1-buy-one-get-one-free-got-4-charged-for-4-c-163780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.