- Report: #172362
Report - Rebuttal - Arbitrate
Complaint Review: Igia, Tactica International
Igia, Tactica International521 Fifth Avenue 20th Floor, New York, New York U.S.A.
Igia, Tactica International fraudulent charges, unwilling to refund Ripoff New York New York
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On Dec 2, 2005, I discovered that $353.70 was charged to my debit card. I immediately attempted to call the telephone number the bank gave me. After being on hold for nearly two hours, I hung and an researched the company. When I discovered this web site, I called the bank to submit a dispute. The bank told me that unless someone used my debit card without my permission, they could not help me. When I insisted that the charge amount was wrong, the bank said they could do an investigation but would have to freeze my bank account. I would only be able to transact my banking from the teller.
Since I didn't want to freeze my account, I decided to pursue Igia. I called the Igia corporate headquarters and was immediatly connected to customer service. The representative said that I had ordered FOUR vacuums. I cancelled and was told that the refund would take 15 to 20 business days to post.
On January 11th 2006, I called again inquiring about my refund. I was told that there were delays in processing, but that my request was processed on Dec 27. My refund would be posted 15 to 20 business days after Dec 27.
I called my bank again asking how I could dispute the charge. The bank sent me some forms to complete. I mailed the forms back to the bank on 1/14/06. On 1/17/06, the bank credited my account for the $353.70.
Still not wanting Igia to get away with this, I called on 1/18/06 inquiring about my refund. I was told that there were additional delays and that it would take 15 to 20 business days to process the credit. I asked to speak to a supervisor. I was told that someone would call me back within the hour. No one returned my call.
On 1/19/06, I called again to Igia customer serivce. I was told that they put a rush on my refund and that I should expect the credit by Feb 3, 2006. I asked to speak to a supervisor and was told again that someone would get back to me in an hour. No one called.
Shaker Heights, Ohio
This report was posted on Ripoff Report on 01/19/2006 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Igia-Tactica-International/New-York-New-York-10175/Igia-Tactica-International-fraudulent-charges-unwilling-to-refund-Ripoff-New-York-New-Yo-172362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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