In November of 2005 my husband and I were flipping channels on the television and caught an infomercial about a vacuum that could convert to a wand vacuum, needed no bags, was powered by its own are circulation and could suck up a refrigerator. We decided to order the vacuum and place our order. The vacuum sales was buy one get one free plus a free steamer. In December I received my credit card statement and there was a charge for $445.63! I immediately telephoned the number on my credit card to Igia and spoke with a representative who told me my order was back ordered and it would ship on Friday. This was on the Monday before Christmas so I asked her why the total was so large and she said I had place a double order for four vacuums!, plus two steamers and two warrenties, and two orders for filters. I told her that I did not want four vacuums and two steamers. She said she would change the order to one vacuum, plus one free and the free steamer and credit my card for the excess of 325.63. She was very helpful and I waited for my January statement for the credit and waited for my vacuum order. I never received my credit or my vacuum. I phoned again in January was told that my order was on back order and the adjustment to my credit card had gone through and my vacuum order would ship out on Friday. I never received my order or a credit to my Citi Bank card. I telephone Citi Bank and they put a hold on my card and said they would mail out a form for me to file. I then called Igia again and they assured me that the credit would take place and my order was in process and I should receive my vacuums within three weeks. I waited and never received them and in February I telephoned Igia again and spoke with a representative who again assured me that my order would arrive and my credit to my card would be there by then end of the day. Again I never received an order or a credit back on my Credit card. On March 20, 2006 I phoned again and requested that my order be cancelled and for them to credit my card. I was assured that the order was cancelled and my credit card would be credited. I then phoned Citi Bank who told me they could not help me because I did not complete some form they said they mailed to me. I cannot get the bank company to help me and Igai has said every day that my credit will be on my card by noon. They said to check my account noon then they said that it would be there by evening. Isn't there something I can do to get my money back? I paid the credit card in full because I thought the balance was from Christmas purchases but they were on a different account. I have been telephonine Citi Bank everyday to check on by account balance and Igia everyday to please reverse the charges and it seems that every representative has the same response. Nothing every happens tho. Watch out for these companies. I will never use the intenet or infomercial to buy anything again.
Fort Bragg, California