• Report: #213179

Complaint Review: Ikea

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  • Submitted: Thu, September 28, 2006
  • Updated: Sat, April 11, 2009

  • Reported By:Sunnyvale California
Ikea
1700 E. Bayshore Rd East Palo Alto, California U.S.A.

Ikea ripoff Won't Return Painful Mattress Rude Customer Service East Palo Alto California

*Consumer Comment: Mattresses

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I bought an ikea mattress this past Monday Sept 25. After half a night of sleeping on it, I found that I woke up with my back hurting and could not get comfortable to go back to sleep.

The next day I tried to return the mattress. I still had all tags attached at the time, and i covered the mattress back in the plastic. Ikea refused to take it back since the plastic was open. They would not budge from their policy of no returns on bedding.

Although I interacted with two employees while buying the mattress, I was never told that their were no returns. We were told after that there were signs up in the mattress marketplace area, and there is a small faded font explaining a no return policy below their product guarantee on the back of the receipt. Much more clear on the receipt it says that I have until Nov. 9 to make returns.

The mattress continues to be uncomfortable despite multiple foams and pads I put on. I have written Ikea's corporate office and so far have only received an automated message stating their return policy.

Katie
Sunnyvale, California
U.S.A.

This report was posted on Ripoff Report on 09/28/2006 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ikea/East-Palo-Alto-California-94303/Ikea-ripoff-Wont-Return-Painful-Mattress-Rude-Customer-Service-East-Palo-Alto-California-213179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Mattresses

AUTHOR: Kipper - (U.S.A.)

If you are that sensitive a sleeper, perhaps you should only do business with mattress stores that have a 100% satisfaction guarantee and will allow you to return said mattress at any point and for any reason.

Unfortunately you chose to take the bargain route by purchasing a mattress at Ikea, which has a 'no return' policy on mattresses. This translates to, you buy it, you own it. In other words, you cannot take it back! Too bad so sad, the mattress is yours.

Not only should you have inquired about the return policy before buying the mattress, but you also should NOT have 'assumed' that the store would bend the rules especially for you, based on your sob story of half a night's sleep.
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