• Report: #881340

Complaint Review: Illinois Tollway Authority

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, May 11, 2012
  • Updated: Fri, May 11, 2012

  • Reported By: KPADEN — MUNSTER Indiana United States of America
Illinois Tollway Authority
2700 Ogden Ave Downers Grove, Illinois United States of America

Illinois Tollway Authority Illinois Tollway suspended my account even though I had a positive balance. Downers Grove, Illinois

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I moved to Indiana last year. I gave the Secretary of State my new P.O. Box number. I gave the Toll Authority my address. I refill my I-pass every two weeks. My money is so tight that I cannot afford to let them auto replenish. The Toll Authority would occasionally send me a little yellow card at my address warning me that my account was low, but by the time I would receive it, I would have already manually replenished my account by their web-site.

I had not been to my P.O. Box is a long time. When I checked the mail there, the toll authority had sent me numerous letters saying that I owed fines and fees of over $933.00 from two times that the account went negative. I never saw this on their web-site when I replenished, nor did I get these notices at the address that I gave them.

Here is where it gets crazy. I called them immediately and was told they would forgo the $933.00, but I still had to pay $146.00 in fines.  I told the operator that I did not have the money on me. So she said ok, then we will suspend your account. You cannot use the I-Pass until you pay the fines.  My account was active until I called, and because I did not have $146.00 to immediately give them on demand, they cut off my account. Even crazier, they said that they did not send the fine notices to the address I gave them, but to the one on file at the Secretary of State. They do have both addresses on file, but only use the one from the Secretary of State.  

Worse yet, I commute from Munster, Indiana to Lisle, Illinois. I called the next day and spoke to a supervisor who told me that same thing. So I have to take side roads to get to work until I can meet their demands or pay more fines. The Illinois Tollway Authority is a private corporation, but is not very customer focused.


Khalid Paden
Munster, Indiana

This report was posted on Ripoff Report on 05/11/2012 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Illinois-Tollway-Authority/Downers-Grove-Illinois-60515/Illinois-Tollway-Authority-Illinois-Tollway-suspended-my-account-even-though-I-had-a-posi-881340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Illinois Tollway Authority

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory