• Report: #439784

Complaint Review: Imagine Credit Card

  • Submitted: Wed, April 01, 2009
  • Updated: Thu, April 02, 2009

  • Reported By:Dallas Pennsylvania
Imagine Credit Card
www.myimaginecard.com Atlanta, Georgia U.S.A.

Imagine Credit Card Hidden fees, unwilling to work with you Atlanta Georgia

*Author of original report: Speak directly with 1st Bank of Delaware

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The Imagine Credit Card issued by the First Bank of Delaware is a huge RIP OFF!! At first it was ok because I was paying them and I was not getting any miscellaneous charges on my bills. Well February came around and I got a bill from them with a $6.50 "account maintenance fee", all of a sudden. I called them about this and got some guy in India who I could barely understand one word he was saying, outsourcing gotta love it. He explained to me that the fee was to send me a bill, and to process my payment. WHAT!!! And how did it all of a sudden appear on my bill. It had not been on there from Aug 2008 until Feb 2009 when it came out of nowhere. I asked the man nicely what we could do about these fees because I have not used the card since July of 2008 and did not plan on it. I was just trying to get it paid off and get rid of it. He said there was nothing he could do for me so I asked for a supervisor. Well I got the same story...I think because again I got someone in India that you can't understand. So I cancelled the card right there. Then the girl proceeded to tell me she was sorry I felt that way and if I really wanted to cancel the card I could. Gee thanks for the permission, cancel it!!!

They are CRAZY. All I am trying to do is pay the card off and get rid of it. I am making payments and a majority of the money I am paying them is going to their hidden fees and BS. I tried to contact the First Bank of Delaware, who owns the card, and they e-mailed me back with the phone # for the Imagine Card, the same people I just spoke with. I told them I am filing a report with the BBB & the Attorney General.

DO NOT get this card. It is a huge RIP OFF!!! Oh and they also have an annual fee of some ridiculous amount on top of the $6.50 every month they charge you to send a bill.
My fiance has four major credit cards and not one of them charge her any kind of "account maintenance fee". PLEASE...RIP OFF!!!

Harley
Dallas, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 04/01/2009 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imagine-Credit-Card/Atlanta-Georgia/Imagine-Credit-Card-Hidden-fees-unwilling-to-work-with-you-Atlanta-Georgia-439784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Speak directly with 1st Bank of Delaware

AUTHOR: Harley - (U.S.A.)

I was able to finally get in contact with the 1st Bank of Delaware in regards to this matter and they finally helped out with this situation. The man I spoke with was helpfull and was able to bring the amount due down to where it should be.
I would suggest to anyone who is having trouble with there Imagine card to contact 1st Bank directly and see what they can do for you because the customer service at the Imagine card direct number will get you no where.
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