- Report: #443939
Report - Rebuttal - Arbitrate
Complaint Review: Imagine Credit Card
Imagine Credit Cardhttps://www.myimaginecard.com/ Atlanta, Georgia U.S.A.
Imagine Credit Card They charge outrageous hidden fees, and their CSR's are complete idiots! Atlanta Georgia
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THEY did NOT bother to call and/or write me ask about it............they just started charging me late fees one on top another; a month later, I decided to check my account online and update my banking information with my new banking numbers, that's when I realized what they had done. I called their CSR number and explained what happened AND she said "don't worry about it, just pay-up the fees due with my next payment AND "everthing will be okay."
After a few months went by, ilooked at my account online and realized that my available balance was "0".........eventhough, my account was paid more than half down ??????
SO, I called Customer Service again! .....That's when I was told that my account had been closed in Sept 2008; when I asked why, they said
" because you missed your payments in Aug 2008." When I tried to explain what happened, they told me that I need to pay the balance off because they had already closed my account.
NOW, they are sending me letters trying to get me to pay higher payments (like 5 times my minimum payment), saying that I will get a credit of XX amount if I pay this amount, AND a credit of XXX if pay more than the 1st amount................
They are real IDIOTS ! I am not paying them off early just to make them happy!
This report was posted on Ripoff Report on 04/15/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Imagine-Credit-Card/Atlanta-Georgia/Imagine-Credit-Card-They-charge-outrageous-hidden-fees-and-their-CSRs-are-complete-idiot-443939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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