- Report: #727114
Report - Rebuttal - Arbitrate
Complaint Review: Iman Cosmetics
Iman CosmeticsInternet United States of America
Iman Cosmetics Non-existent return policy, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Cool...I go and purchase Earth 1 and...let me just say that I had that whole, "deceased swag' going on! My skin looked this bizarre tone of gray/green. Unimpressed, I went to the local merchant where I purchased the makeup and was told that they would not/ could not process a return and that I had to contact IMAN. Now, here is the problem..while Iman is not expensive, it's not cheap either. I called and the company does not have a 'live' customer service rep-but rather an automated system. So I took the info provided online and wrote in asking about processing an exchange. 3 weeks later and no response.
IDK-I'm annoyed and I feel like this is sloppy. Granted-one may feel like my gripe should be with the actual merchant and trust me it is...I've gone thru hell and hot water with those ppl, I'll tell ya! Nevertheless, I feel like...for a global makeup company-somebody should either respond back and say..no...absolutely not, we're not giving you a refund and here is why OR yes, we'll be more than happy to process an exchange. Better yet...have a real person answer so I can at least get some advise on what to do (like maybe I need to mix earth or ..IDk I think cool is their other tone...idk)
I love supporting black specific makeup companies and I'm dishearted more than anything else that this is NOT a company whose product and integrity I can trust. I guess I'll continue giving my coins to MAC:-(
This report was posted on Ripoff Report on 05/08/2011 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Iman-Cosmetics/internet/Iman-Cosmetics-Non-existent-return-policy-Internet-727114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.