- Report: #1085599
Report - Rebuttal - Arbitrate
Complaint Review: Immediate Response Locksmith San Antonio, TX
Immediate Response Locksmith San Antonio, TX11765 West Avenue, Suite 221 San Antonio, Texas USA
Immediate Response Locksmith - RUDE, DISRESPECTFUL, EXTREMELY FOUL MOUTHED TECHNICIAN, SCAMMERS, MENACING, THREATENING, HOSTILE San Antonio, Texas
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How is this company still in business?
An extremely rude serviceman (who clearly has a problem with women) showed up at a house my husband & I own in San Antonio today to replace some locks. He quoted us $400.00 + (which I thought was way too expensive) but decided to have him do the work since he was there. He completed the work in less than an hour & then handed us a bill for $788.00!
When we questioned him about the bill he became combative & abusive. I flat out told him that I wouldn't be paying him & that he could remove the locks he installed. He then started threatening me & cursing at me, first in English & then in a language I didn't recognize.
My husband called the locksmith's office to try & straighten out the whole mess. They seemed to be pretty helpful, calling him right back (after speaking to their serviceman). They adjusted the bill to $454.00 (still a ripoff but what we were expecting to pay initially).
I signed the invoice & paid with a credit card.
When the serviceman was leaving the house he stopped on the front porch, turned to me & called me a "fat, f**king b***h" & asked my husband "why he was wasting his time with me." Seriously! Those were his EXACT words! I have two witnesses. This guys mother must be very proud of him.
I own a service business & I'm here to tell you that if one of my service guys ever behaved in this manner I would personally fire him.
I would NEVER use Immediate Response Locksmith again & DO NOT recommend them. What kind of company allows their employees to treat customers this way? I've been telling EVERYONE I know about my experience with them. Unbelievable!
This report was posted on Ripoff Report on 09/18/2013 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Immediate-Response-Locksmith-San-Antonio-TX/San-Antonio-Texas-78216/Immediate-Response-Locksmith-RUDE-DISRESPECTFUL-EXTREMELY-FOUL-MOUTHED-TECHNICIAN-SC-1085599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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