- Report: #1068014
Report - Rebuttal - Arbitrate
Complaint Review: Immediate Response Locksmith
Immediate Response LocksmithSan Antonio San Antonio, Texas USA
Immediate Response Locksmith LIARS, DISHONEST, THIEVES!! AWFUL PEOPLE, AVOID! San Antonio Texas
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The key would not turn in my car, so I had the locksmith come out to see if it was the key that needed to be replaced or if the ignition switch needed to be. The guy I spoke to said their locksmiths can do both so that's why I decided it was a good route to try them first before a car dealership. He said it would be $40 for the service to come out and then if it was the key then it would be $100 for a new key. The guy came out, said the key needed to be replaced and did that. He claimed to make me a new key and then turned the car on and left the key in the ignition. He asks if it's cash or credit and I handed him my credit card. After he hands me the receipt, I was surprised to see that he charged me $200!! I asked why it was so much and he then says, "Oh well you have a chip in your key that needed reprogramming and that's an extra $50." Then he says, "By the way, this is a temporary fix you'll need to take it to a mechanic to have your ignition looked at." I said .. well why did you fix my key if it didn't need replacing if that wasn't even the problem, i could have spent $200 fixing my car! He says well that's debatable you're key was definitely old. I go home, I look at the key and it was my same keys!! All he did was straighten the key because it was slightly bent and he used WD40 to get my key to turn! The next morning when I go to leave for work, my key won't turn and I can't start my car. Not only do I have to have my car towed and taken to an auto shop and spend more money doing that, I was late to work! I'm a single mom and now have more and more things to pay for. I called to complain and the owner hung up on me! Then I look at my credit card statement, they charged me twice! Had to dispute the charge with my credit card company and I called back again to ask for a reimbursement and he said If I wanted my money back to get a lawyer and sue him. Absolutely rude and taken advantage of. I hope no one Ever uses this terrible, dishonest, disrespectful company!!
This report was posted on Ripoff Report on 07/18/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Immediate-Response-Locksmith/San-Antonio-Texas/Immediate-Response-Locksmith-LIARS-DISHONEST-THIEVES-AWFUL-PEOPLE-AVOID-San-Antonio-1068014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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