• Report: #576488

Complaint Review: Immigration Direct - immigrationdirect.com

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  • Submitted: Tue, March 02, 2010
  • Updated: Mon, March 22, 2010

  • Reported By: JC — Seattle Washington United States of America
Immigration Direct - immigrationdirect.com
Internet United States of America

Immigration Direct - immigrationdirect.com I was scammed out of $149 for goverment forms that are available for free Internet

*Consumer Comment: Supposed comparison by ImmigrationDirect to attorney fees

*UPDATE Employee: Immigration Direct

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Its simple. The website looks like an official us government website. There are links for green card renewals, to file for citizenship etc. Since it looks like an official government web site you have the impression that you have no choice but to pay the $149 in order to file for citizenship (as well as the filing fee for the government).

As if thats not bad enough, after they have taken your money, and you spend hours filling out the form, you cannot print it out. Theres just a message informing you to print it out and file. No address to send it to, no directions on how to print it out, nothing. Not only do you get robbed of your money, but you get robbed of your time.

I am amazed the government hasnt shut these scammers down. Ive seen their rebuttals but the truth is if they were really concerned about "customers" they would make an effort clarify that they are not a government web site and that you can get the forms for free.  Also its doesnt say $149 for the service (they claim the service is the phone support, and the online tools, etc), it says $149 for the form. That is false advertising and they know it. Grounds for a lawsuit I think.





This report was posted on Ripoff Report on 03/02/2010 12:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Immigration-Direct-immigrationdirectcom/internet/Immigration-Direct-immigrationdirectcom-I-was-scammed-out-of-149-for-goverment-forms-576488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Supposed comparison by ImmigrationDirect to attorney fees

AUTHOR: Joe - (United States of America)

ImmigrationDirect responded to this complaint by stating that the "service" they provide is quite economical compared to attorney fees.

We have checked with a practicing immigration attorney with offices in Manhattan (New York City) regarding what he would charge for filling out an N-400 form.  Note that ImmigrationDirect misleads customers on-line, attempting to get them to remit $149 in return for printing out a completed N-400 form, after strongly suggesting that the $149 is an APPLICATION FEE to file the form and have it processed by the U.S. Citizenship and Immigration Services agency.

Our immigration attorney states he would charge no more than $75 to fill out an N-400 form.

So much for ImmigrationDirect's claim that they offer a much more cost-effective solution.
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#2 UPDATE Employee

Immigration Direct

AUTHOR: ImmigrationDirect Customer Support - (U.S.A.)

We are very sorry to hear about your negative experience on our website.  It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their U.S. Citizenship application, or even more for other types of applications.  We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 9a-5pm PST.

Of course anyone can go to the USCIS website and download the form for free; however this is a blank form.  For our fee of $149 we are presenting you a completed, mistake-free application with filing instructions.

As far as any problems that you had printing the completed PDF file, which contains the instructions and address for filing, I ask that you please contact our customer support team and they can assist you in printing it.

Regards,

Customer Support Team
(415) 375-3145
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