• Report: #948584

Complaint Review: ImmigrationDirect

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  • Submitted: Sat, September 29, 2012
  • Updated: Wed, November 07, 2012

  • Reported By: BK — San Francisco California United States of America
ImmigrationDirect
Internet United States of America

ImmigrationDirect ImmigrationDirect use deceptive technique to advertise Internet

*UPDATE Employee: ImmigrationDirect.com

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The website setup and the name misled me to be a legitimate website for immigration department. It had the liberty and amerian flag logo to misled me. Instead, it is only an agent to charge your unreasonable fee to just submit the information to US Immgration department. I found out the hard fact when I disputed the transaction with my credit card (American Express). During the dispute reserch process, then the company release information to Amerian Express to declare that they have no relationship with the Government Immigration Department.  I went back to the website, I did not see this FACT in the website (at least not obviously). In addiction, you let go all your personal information to this THIRD party. It is a big risk and very dangerous. This website needed to be taken down. This deceptive technique is unacceptable. It prey on volunerable new immigrant who are in the bottom class of the socieity.

This report was posted on Ripoff Report on 09/29/2012 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/ImmigrationDirect/internet/ImmigrationDirect-ImmigrationDirect-use-deceptive-technique-to-advertise-Internet-948584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ImmigrationDirect.com

AUTHOR: Kathy - (USA)

We are very sorry to hear about your negative experience on our website. It is not our intention for visitors to our website to think that it is an official U.S. Government website; in fact, we plainly

state on every page of our site that we are not affiliated with the U.S. Government in any way. Additionally, we are a .com site, not .gov.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750 and $1,500 for helping individuals with their immigration applications. We charge significantly less for that application, and we allow users to take advantage of our customer service via email support 24/7 and phone support M-F 6am-6pm PST.

Of course anyone can go to the USCIS website and download the form for free; however this is a blank form. For our fee we are presenting you a completed, mistake-free application with filing instructions.

Call or email us if you have any issues with our service, we are here to help.

Regards,

Customer Support Team

cs@immigrationdirect.com

(415) 375-3145
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