• Report: #990833

Complaint Review: Impact Nutraceuticals

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  • Submitted: Thu, January 03, 2013
  • Updated: Tue, January 08, 2013

  • Reported By: sanclan — Howe Texas United States of America
Impact Nutraceuticals
401 Riversdale Road Greenwich, Connecticut United States of America

Impact Nutraceuticals Joseph E Magaro Jr, A2X SCAM, False Advertising, Take Advantage, Unauthorized Charge to Child's Checking Account, Won't Refund, Doesn't Adhere to Warranty Greenwich, Connecticut

*UPDATE Employee: Customer Is Proven Factually False Below

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Company sells herbal complex for $2.95, then charges account $50.  My young son who is a student full time bought their A2X for $2.95.   He gave his debit card number for his checking account, which I maintain. 

The company then charged him $50 and no further product received.  Upon contacting them they were rude and ugly about it refusing the refund.  This wiped out his account.

They even advertise a full refund if unhappy with the product.  The product is basically a placebo and does nothing.  It is an herbal complex.  My young son was greatly taken advantage of. 

I only want his $50 refunded and assurance that his card will not be charged again.

From Amazon:
Educate yourself prior to attempting to utilize this product. Not only is the product ineffective, (I am a nutraceutical specialist)
but the practice of the advertised, "FREE 14 DAY TRIAL - NO COMMITTMENT" is a farce. Bordering on illegal practice, of advertising a 100% money back guarantee, and then stating "we cannot issue a refund. We cannot initiate refunds on shipments because of the possibility of tampering.
It would be unsafe for us to resell a bottle of capsules that has been handled by someone outside of our safe and secure facility. We must destroy any bottles that are returned to us." STARK CONTRAST TO THE PUBLISHED GUARANTEE ON
AMAZON. Save yourself the stress, by not dealing with this company

This report was posted on Ripoff Report on 01/03/2013 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Impact-Nutraceuticals/Greenwich-Connecticut-06831/Impact-Nutraceuticals-Joseph-E-Magaro-Jr-A2X-SCAM-False-Advertising-Take-Advantage-Una-990833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Is Proven Factually False Below

AUTHOR: Dan Watters - (United States of America)

This customer has presented a factually false report in two  important respects. First, while the customer admits he purchased our company's trial product, he accuses our company of debiting the account given without authorization. Referencing the website ordered from at www.a2xanxiety.com, one can readily see that the trial is only offered as part of a monthly subscription. We make this offer abundantly clear in numerous ways. Some short examples include:

Main page (www.a2xanxiety.com)

After the initial 14-day trial, we will send you a new supply each month for the discounted price of $39.95 per month plus $9.95 S&H so that the natural ingredients can continue to promote relaxation and emotional well-being. 

Bottom of every page: Placing an order indicates that you understand and agree to our Terms and Conditions. Signing up for our 14-Day Trial for $2.95 S&H also enrolls you in monthly automatic shipments of our product at the end of the free trial period for $39.95 plus $9.95 S&H each month. 

Terms also explained on order page (please see the order buttons delineating between subscription and non-subscription offers) http://www.a2xanxiety.com/order/ Terms and Conditions: (which must be clicked and agreed to prior to purchase.) http://www.a2xanxiety.com/terms/ The physical receipt with the product itself also clearly states Auto-Ship.

After this first false accusation, the customer goes on to state that he never received the product. His complaint is dated January 3, 2013. Our company ensures delivery of every parcel, and we track every package. According to USPS this package was delivered on the very date this customer made his false complaint. I have included the tracking information below. It was delivered on 1/3 at 11:57 AM. Please see below:

Ship ToJOSH SANFORD
1081 SCHNEIDER RD
HOWE, TX 75459-3620
From1 (877) 973-6339
Impact
401 Riversville Road
Greenwich, CT 06831-3230 
12034934268 
Weight: 3 Oz.
Mail Class: First Class Package Service
Delivery Confirmation 
Package ID: 9400110200793520148231
Printed on: 12/31/12 - 1:17:16 AM
Postmarked: 12/31/12 Reference ID: N/AGroup Code: 0 Description: N/ASummary Status
Your item was delivered at 11:57 am on January 03, 2013 in HOWE, TX 75459.

Detailed ResultsYour item was delivered at 11:57 am on January 03, 2013 in HOWE, TX 75459.Out for Delivery, January 03, 2013, 9:06 am, HOWE, TX 75459Sorting Complete, January 03, 2013, 8:56 am, HOWE, TX 75459Arrival at Post Office, January 03, 2013, 8:42 am, HOWE, TX 75459Depart USPS Sort Facility, January 03, 2013, COPPELL, TX 75099Processed through USPS Sort Facility, January 03, 2013, 3:31 am, COPPELL, TX 75099Electronic Shipping Info Received, December 31, 2012Processed through USPS Sort Facility, December 31, 2012, 11:49 pm, SPRINGFIELD, MA 01152Acceptance, December 31, 2012, 4:58 pm, GREENWICH, CT 06831

Lastly, after having repeatedly lied in his accusations, the customer requests a refund without any reasonable basis. He believes his son has been "taken advantage of." He does not present any line of logical argument. He simply feels he (and his son) are entitled to preferential treatment due to his son's age. At A2X we pride ourselves in promptly responding to everyone. But, we would never think of conferring preferential status on any customer based on age, race, income, or any other demographic. For all of these reasons, we decline this customer's request. 

We hope anyone who reads this "report" will see through the simple untruths presented by this customer. We look forward to helping any new customers who might struggle with anxiety.

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