..... Impact Training's success is based 100% on word of mouth growth, relying completely on positive client experiences. Without overwhelmingly positive customer reactions, Impact Training would have been out of business a long time ago. If anyone has a negative experience, Impact Training works diligently to integrate constructive changes to infuse more quality into their trainings. Impact continually polls students to have most current client opinions. Most recently, Impact Training hired an outside company to conduct reviews and collect feedback about each training. Over a span of four months, upon the completion of each session, the students were asked to complete a short survey about their experience. After those four months, the review company reportedly shocked with the results. They had never seen a company receive as much positive feedback as Impact did. With the exception of 2 reviews (one was 3 out of 5 stars and one was 4 out of 5 stars) every review was 5 out 5 stars. In their experience, this level of customer satisfaction was unheard of. Although the majority of trainees complete Impact Training with a positive experience, if you have had a negative experience, Impact would like you to call them at 801-572-9700 and find a resolution.
Based on a thorough review of Impact Training, it is Ripoff Report's expectation that new customers will have a positive and life changing experience with Impact Training. Since opening their doors in 1985, Impact Training has consistently sought customer feedback to improve every facet of their operation and achieve full client satisfaction. The information provided in this report below is based on comments made by David Berger during an on-site inspection held by a third party verification company with no biases toward Impact Training.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Impact Training is a company specializing in providing training to help people grow in both their personal and professional lives. “[We] help people get rid of self-imposed limitations,” explains David Berger, a representative of the company. Impact Training “provides educational experiences to empower the human spirit towards free unconditional loving and harmonious living,” he states. Leads are acquired solely through word of mouth referrals, they do not conduct cold calling. Every Tuesday, Impact Training hosts an informational session and invite the referrals to attend and learn about the services offered. “We also call potential seekers and educate them on our offerings,” explains Mr. Berger. IMPACT TRAINING CUSTOMER CARE & COMPLAINT RESOLUTION
At times, a customer may fee dissatisfied or unhappy with the service they’ve received. “We essentially have people ‘look in the mirror.’ Sometimes people don’t really like what they see. There could be certain situations where people feel uncomfortable being called out for things, say being late. We make punctuality a very important part of our trainings and if you are late, you will be called out in front of everyone. This could be a scary situation for some people,” explains Mr. Berger. However, he states that this is not a common occurrence and they only have a 1% dissatisfaction rating. To resolve the situation if a customer feels uncomfortable or unhappy, the team at Impact Training focuses on face-to-face interaction, to determine what the customer is learning and invite them to re-commit to the training. Mr. Berger states that the customers usually resolve the situation very civilly; however, refunds are not given once a customer begins the training process. If a problem exists, the team at Impact Training follows up with the customer within 24-48 hours after resolution of the issue, to ensure their continued satisfaction.
Since receiving complaints on Ripoff Report, Impact Training has focused on weekly trainings conducted by the manager to update the employees and keep them current on their training. They’ve also employed the use of a coach/mentor system, which is a one-on-one system between the mentor and the customer. “Before, you would come to class each day and be expected to come back the next day. We now have a coach that follows up every day with you,” explains Mr. Berger. However, no one at Impact Training has any credentials or accreditations, but Mr. Berger states that this is not necessary. “We train with life’s experience because we educate about life,” he explains.
Mr. Berger and the team at Impact Training recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “It means reputation repair – it gives us a chance to get the truth out there about what we really do and how we help people every day,” he states. IMPACT TRAINING / WHAT REAL STUDENTS SAY ABOUT IMPACT TRAINING "
We have included a sampling of what real students actually say about their Impact Training experience:”
"I'm learning to live in the moment and to lean in to my life! I'm creating love and trust in my world and to be my word.”
“It took me 7 years to go to Impact. I cannot believe I was so skeptical. Impact Training is a series of experiences that assisted me to look inward and release bad experiences from my past and to appreciate life. Appreciation in good times and bad. My experience started in January 2013; life still gets better every day. It sounds strange but I see issues that come up with a clearer outlook. Everyone seems to receive different gifts about themselves because it is individual learning. It isn't a lecture it is a different learning experience I have ever know. I am thankful everyday that I went through their doors! I have lifelong friends across the country now that I consider family! All I can say is don't be like me and waste 7 years - go to a free Tuesday class or phone conference. Sit in the back of the room or be silent on the phone and just listen...listen to your heart and you will know if this is right for you!” "
When I started my first training with Impact Training, it was completely different than what I thought it would be. Six years later I honestly can't believe (or I can) how the trainings have positively affected my life. Relationships are better. Businesses are better and I can create peace in my life at any moment I choose...amazing experience...I love experiential learning...go for it!”
“As I have attended courses at Impact Training, my life has been dramatically improved in a positive way! I have gained clarity for my life's purpose, who I am, and why I am here. I have released guilt, regret, and resentment towards others and myself that I had upon entering Impact. I gained a new-found gratitude for a 5 year relationship with my ex-husband that I used to feel pain and sorrow towards; I often victimized myself. I learned to be accountable for me and my life. Impact worked based on how well I kept my word and trusted the process. I came up with all of my own profound answers and most of the time it felt like I wasn't learning something new, but rather remembering.”
“My experiences at Impact Training continue to improve my relationship with others every day. I was very shy and mad about negative things that had hurt me or betrayed me. I would smile through life but suffer in silence. Impact has brought out the positive happy side and assisted me to appreciate everyday as a gift no matter what. I am so grateful for my angels Diana and Kelly for introducing me to this beautiful place. It holds a special place in my heart :)” "
It was amazing. I was inspired when I saw my sister graduate from Quest and then Summit and seeing the huge changes. I have known her all of my life. My biggest break through was letting go of all the pain and feel weightless filled with light of love. And by looking into someone's eyes seeing their spirit; not by outward appearance - but the inside. Letting myself go being fearless, finding my voice. Being me and only me and I love me. Sharing my love with everyone even strangers. And now I truly see and the world is so much brighter than it has been in a long time. And I am happier then I have been in a long time. I can be happy for no reason at all just because it’s my choice. I will never forget Quest - it was a breakthrough for me. I would recommend Quest for anyone wanting a change and feel that there is more to life. I am so excited to do SUMMIT!!”
“Walking through the doors at the Impact Training Center I felt swallowed up by my insecurities. I would spend my days replaying all of my failures through my head and worrying about how I was supposed to fix my future. Then I stepped into the loving, accepting environment there and had the opportunity to take an honest look at myself and to take on my life. That act alone has empowered me to claim freedom, clarity, and passion for life again! I know who I am. I know my purpose in life. I know that I have a valuable contribution to this world that is unique to me. And what's more I know that I am deserving of these amazing miracles in my life .I literally can't stop smiling these days!" ~ D
"My experience was great! I shifted several times during ropes, I had the time of my life and want to experience it again and I know I can throughout my life. Thank you so much for creating this program, I'm so grateful.”
"My experience with Impact Training’s courses was fantastic! I have learned many new tools show up to life positive manner reflecting my own magnificence! It was amazing. I learned to forgive myself. To love myself. To trust myself. I learned who I was. I had a spiritual and uplifting experience. I learned to live in the moment and to be my Inner child.”
“I went through Impact Training in 2006. It was the best thing I have ever done not only for myself but the change it had on my family and other relationships in life. Impact opened my eyes to who I really am and that everyone has a purpose in life to fulfill. Impact, I feel, is a very inspired program. GO impact!” "
My Impact Transformation started in August 2013 and now after completing all the training I am living a life based on LOVE and not fear or anger. It has brought me a true sense of peace knowing who I truly am and always have been. I started my training with no trust and a body that was recently diagnosed with some confused cells (cancer). I completed my training in March 2014 and was recently blessed with the news that I had NO detectable cancer in my body and I left my doctors scratching their heads. I can't really say Impact cured me but I can say that as a result of it I was able to do what we are all able to do and that is healing from within. All my relationships in my life have so much more depth and meaning now and I once again am able to LOVE and TRUST as I have always deserved to. I will forever be in gratitude to the amazing staff and one-of-a-kind trainers at Impact Training that do this out of pure love and inspire me to continue my spiritual, physical and emotional growth. The beauty of the Impact vision is that they were not there to fix or change me, but rather they have been and always will be there to wake me up and take accountability for my life and the way I show up for others. No two people come in or out of the training the same way, it was all based on me and how I was willing to take it on. To share this life journey with so many of the most amazing new friends has been one of the most powerful heartwarming moments in my life. These are not just passing friendships but lifelong relationships with beautiful people that will always be there as a part of my life. Thank you thank you thank you Impact trainings for the tools you have given me to take on my life and come from my heart.”
“I started my training at Impact Training in May of 2013. Since then, I have had two very important relationships healed. As soon as my perspective changed…meaning that I stopped judging others, and accepted them exactly as they are…shifts began to happen and so did the miracles. My relationships in my family have been greatly improved and I attribute all of that to the shifting of my perspective….letting go of the stinkin’ thinkin’. Although a lot of these principles may seem simple, and certainly not new, oftentimes they are were not EASY to CONSISTENTLY apply in my life. It seems almost magical the way my view of my life has changed. What always seemed like a chore, no longer does. I see the good in things. I think of things to do that bring me joy. Lots of it! My life and its purpose are more clearly defined than ever before. I am more confident from within and have more trust and faith in my choices, I am excited about life and the possibilities I have to create a wonderful life for myself…A LIFE FILLED WITH LOVE, LAUGHTER, FULFILLMENT AND JOY! “
“My work with Impact Training has made many positive changes in my life. All of my relationships have improved immensely, including my relationship with myself. Prior to my trainings I lived with fear of the future and regret of the past. I now have an expanded understanding of who I am. My past, present and future are now clear and all positive. I have made lifelong friends and am excited to share this experience with others. I would recommend Impact Training to anyone who wishes to expand their life!” "
Impact Training has changed my life and my relationships with my family and friends. The biggest change since I began my trainings is in my relationships with myself and others. I am a better father, husband and friend. I also have a greater spirituality in my life. If you are unhappy or dissatisfied with any aspect of you then you deserve to visit Impact Training.”
“The most heartfelt experience I have ever had in regards to myself” "
This experience was miraculous, this is the first time in memory I can say I love myself. I'm perfect! It's amazing to feel this way and because I love myself I can love other people. It's the greatest gift I could receive.”
"My experience at Quest was real love throughout. Support from other Quest trainees to those who have completed them and are still there to serve, to assist, to support. It was quite moving and I have and will continue to recommend this to everyone that wants more out of life. Thanks to all the wonderful people on staff!”
“My experience at first was really hard to take in and didn't know if it was worth my money - then after opening my mind to the possibilities and trusting, I can't put into words how amazing it was. I was able to find who I really am and loving every minute! I also can see the beauty in the little things in life that I always overlooked and I would pay countless dollars to feel the way I get to! I wish everyone was brave enough to take the biggest challenge of their own life!!!!”
"My experience at Impact Training has been empowering!!! I have felt such an amazing shift in my life and will be forever grateful. My trainer was such an inspiration and the staff insightful and 110% loving and supportive in all the right ways. Thank you!” "
Impact Training is the best thing that has ever happened to me! It has been life changing and life saving, to say the least. Through my trainings I have learned how to let go of my past, freeing me from holding back in life. I gained such confidence with myself and confidence in my purpose in life. I was able to start loving me for the first time in my life. I have had such a huge amount of healing from my past that I have been able to create an amazing future for myself. I found my true beauty through the work I put in at Impact Training. Impact Training guided me to find my own answers and to be accountable for who I am. When I walked into their doors for the first time I was nervous and shy and had no idea what I was getting myself into. I didn't think it was possible to change my life, attitude, confidence, strength, love, and life in just a matter of days but it did. All of that has changed and more. For the first time in my life I am really living! So many members of my family, friends, and even co-workers have seen a complete transformation in me that it has inspired them to go through Impact trainings as well. It has been an amazing experience to see them gain all of those things too. One of the things I like the most about Impact is they don't force any opinions on you. They just give you the tools and exercises to come to your own conclusions and to have your own breakthroughs. You immediately feel safe, respected, and unconditionally loved there. The minute you step into their doors you have a huge new family of supporters that are there for you without any expectations. It was a feeling I had never felt before. It has been only a year since I started my first training and I have created huge miracles for not only myself, but for my family and friends and even for my community. I believe that if we taught this kind of training in our schools, the world would be an entirely different place. But, they don't teach about confidence, love, self-worth, individuality, or purpose in school so I am just glad I learned it so I can guide my son through life with those lessons. Thank you, thank you, thank you Impact!!!!” STATED IMPROVEMENTS FROM IMPACT TRAINING
Impact Training recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Review, Impact Training has improved its operations and trainings.
In summary, after our review, which included discussions with Impact Training and many of its past and current associates, Ripoff Report is convinced that Impact Training is serious about delivering high quality services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works. ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so Impact Training could have the opportunity to make things right with them. ABOUT THE RIPOFF REPORT BELOW: Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so Impact Training could have the opportunity to make things right with them. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Imapct Training it is time the state of Utah shut this unregulated pyschobable place down. I got roped into it over 23 years ago and within the first hour of cult like isolation and bootcamp techniques I could see the writing on the wall. After the first session I did not return but the company contacted me by having 3 different young ladies come to my home and try to presuade me to return that it would all work out. The last peerson even had me talk directly to the owner. Used car salesman of the century trying to sell me on a lemon of a program of self help. This program only opens up doors in peoples lifes with nothing on the other side but to keep paying for more training. The Training is nothing more thatn depriving people of simple comforts and causing fatigue so that one's ressitance is lowered, i.e. brain washing! This was evident because of my past experience with highly qualified clinical therapist and having a bachlors degree in pyschology. More that I can say for the leaders of this program. So now I marry a wonderful sweet caringperson and shortly ther after start getting that our marriage would only benefit from going to the Training together. Yes we are LDS and I have read the Church's recomendation on theses types of programs. Well as soon as I said no to the Training, I became the problem. got worse once we discussed what the Traing had actually done for her. She could never define it. I was seeing a clinical pyschologist that had also seen my wife and was concerned about heer and her past problems in life and how the Training left her hanging without any concrete way of growth other than taking more boot camp classes. I noticed that ever thing in her life was answered by quotes from Impact Training. Congradulation Impact Training another marriage underminded by the disguiuse of real therapy but all it is is away to make money and prey on individuals that trule need help and not gruop therapy but actual indiviual help. This program probably will be in the Obmma health care plan for mental health. good luck on the outcomes and waste of time and money. The cult like and so called therapy is a loop hold that the State of Utah should shut down before anymore damage is done.