• Report: #972487

Complaint Review: Imperial Car Computer Exchange

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  • Submitted: Thu, November 22, 2012
  • Updated: Mon, March 31, 2014

  • Reported By: Ddurango — double oak Texas United States of America
Imperial Car Computer Exchange
602-B East Chatham St. Cary, North Carolina United States of America

Imperial Car Computer Exchange Imperial Auto Services and Carcomputerexchange.com Misrepresents "plug and play" capability of re-manufactured car computer-does not stand behind product Cary, North Carolina

*REBUTTAL Owner of company: rebuttal from different person

*General Comment: LIES!

*REBUTTAL Owner of company: Willing to help customers

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Purchased a re-manufactured PCM for my 2002 Dodge Durango. After three reprogramming efforts by company, it never worked. Company not responding. 09/03/2012--I purchased PCM from company due to car not starting and getting "no bus" code in odometer window. I had to estimate mileage on Durango and my estimate was 2089 miles too low. I installed the PCM and "no bus" problem was cured but car would not start. I could then get the accurate mileage from the odometer screen though. I returned PCM to company and it was reprogrammed and returned. I installed replacement and was getting "no bus" code again and car would not start. Company discovered it had not used the correct mileage when reprogramming, so I returned the PCM again. In the meantime I had already returned my core (the original PCM) in order to activate warranty. Company returned PCM and again car would not start but "no bus" code was gone. Company said there must be other issues with car causing it not to start. I investigated and found no "switching signal" to the coil. This can be caused by a bad PCM, a bad crankshaft position sensor, or a bad camshaft position sensor. To cover bases, I replaced the crankshaft position sensor and the camshaft position sensor but car still would not start. Company response this time was that I should take it to a "reputable shope" to have it looked at. Company felt it was unlikely that 3 units would not solve my problem.

So I purchased a MOPAR re manufactured PCM (cost $561.80 plus shipping. I had the Durango towed to a Dodge dealer who flashed (programmed) the MOPAR PCM and the car started immediately. Note that the labels that the Company puts on its PCM warns that its PCM cannot be reprogrammed or the warranty is voided. I purchased the "re-manufactured" PCM from CarComputerExchange/Imperial Auto Sales on its express representation in its advertising that this was a "plug-and-play" replacement PCM for my vehicle. Clearly it was not. Either it was not even re-manufactured as represented or the programming was faulty. The company's delays and mistakes caused the expiration of the return date. Company has stopped responding. See e-mail chain for order information below: Donald Thanks for working with us on this. In the box, please note the current Mileage. On the outside write "Attn: Tech Department". Thanks CCEx Customer Service Thanks. I will send both units. On Sep 8, 2012, at 12:08 PM, "CarComputerSales"wrote: > Donald > > The mileage being this far off can definitely cause a "No Start" issue. When it comes to the 5.9L Duango's, other factors could play a part as well. The best thing to do for us to assist you quickly, send both Units to us with the Return Label we provided in the box. We will be able to correct the mileage and analyse thetwo Units against one another to see if the program coding is matching, or if there are other issues with the ECM causing this "No Start". > > Let Us know what you are able to do. We will note the account with the issue you are having so the Tech Department will be aware of this on Monday when they are back in the office. > > Thanks > CCEx Customer Service >

This report was posted on Ripoff Report on 11/22/2012 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Car-Computer-Exchange/Cary-North-Carolina-/Imperial-Car-Computer-Exchange-Imperial-Auto-Services-and-Carcomputerexchangecom-Misrepre-972487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

rebuttal from different person

AUTHOR: CCEX - ()

 Not sure why a different person posted a rebuttal to a complaint that is not theirs. Just to reiterate we are more than willing to help any one with issues can call us anytime at 888-875-2958

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#2 General Comment

LIES!

AUTHOR: Jennifer Bracy - ()

I ordered a PCM from you and it did not work in my car.  I spoke with your company that day and they said to send it back and they would check it and that I would have to call to follow up since that's not what you're in business for.  I called, they said they couldn't figure out why it dodn't work and do I just want another one or a refund.  I opted for the refund.  This was  early December 2013.  I've called a half a dozen times and they keep saying they will get it processed.  I just got an e-mail today that accused me of just "testing" the part and that negates my refund.  Yeah, I tested it, when I had it installed and it didn't work!!!!!  You now have the part and my money!!! 

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#3 REBUTTAL Owner of company

Willing to help customers

AUTHOR: Adam - ()

We are very sorry for any hassle with our company.We service 1000's of new customers and we really try to do our best in helping the customer with any issues they may have.While we satisfy 99% of our customers there a few that we may drop the ball on for this we are sincerly sorry. Keep in mind we offer a refund if you are not satisfied with our product or service or if you misdiagnosed your vehicle and simply want to return the product.For the filer of this complaint or for anyone else if you have any issues with our company I am here to help and make things right. You can reach me anytime at 888-875-2958

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