• Report: #996347

Complaint Review: Imperial Car Computer Exchange

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  • Submitted: Sun, January 13, 2013
  • Updated: Sun, January 13, 2013

  • Reported By: Rod — Chico California United States of America
Imperial Car Computer Exchange
602-B East Chatham St. Cary, North Carolina United States of America

Imperial Car Computer Exchange Refused to Honor Warranty Sent Wrong Parents Ignore email & Phone calls Cary, North Carolina

*REBUTTAL Owner of company: We are willling to help

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Ordered PCM for 99 Dodge Durango specifically told them Durango was located in CA but purchased in AZ needed Federal Emissions.  Imperial Car computer Exchange sent CA emissions.  Had certified mechanic handling installation.  Mechanic immediately noticed it was the wrong part.  It took me 3 weeks for anyone to take calls, and finally got them to send me a new.  Showed them proof I asked for Federal Emissions part.  

They sent the second part out, which my mechanic told me came with scuffs and paint worn like it was just pulled out of another car.  That part did not work.  Again, took several days to get someone to work with me.  Got them to send out a 3rd part.  This one arrived damaged.  The area where the harness clips in was broken and would not stay connected.  I exchanged several emails with them asking for my money back at this time, which they said "NO, we sent you 3 already", which I replied all 3 parts were wrong, defective & broken.  

I sent them the part back, and did not receive any money back.  They say ironclad warranty, this is a complete lie!  The salesman at purchase told me these parts are defective and it may take a few to find one that works.  I could not even get them to send me one with potential to work.  Very bad company.  I have all communications via email saved and would gladly provide at anyone's request.  This company should be shut down!

This report was posted on Ripoff Report on 01/13/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Car-Computer-Exchange/Cary-North-Carolina-27511/Imperial-Car-Computer-Exchange-Refused-to-Honor-Warranty-Sent-Wrong-Parents-Ignore-email-996347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We are willling to help

AUTHOR: Adam - ()

We are very sorry for any hassle with our company.We service 1000's of new customers and we really try to do our best in helping the customer with any issues they may have.While we satisfy 99% of our customers there a few that we may drop the ball on for this we are sincerly sorry. Keep in mind we offer a refund if you are not satisfied with our product or service or if you misdiagnosed your vehicle and simply want to return the product.For the filer of this complaint or for anyone else if you have any issues with our company I am here to help and make things right. You can reach us anytime at 888-875-2958

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