• Report: #450940

Complaint Review: Imperial Majesty Cruise Line Vacations

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  • Submitted: Tue, May 12, 2009
  • Updated: Wed, July 22, 2009

  • Reported By:Orlando Florida
Imperial Majesty Cruise Line Vacations
2419 E Commercial Blve # 100 Ft Lauderdale, Florida U.S.A.
  • Phone: 954-453-4625
  • Web:
  • Category: Cruises

Imperial Majesty Cruise Line Vacations - Ramada Plaza Resorts - Orlando/Ftlauderdale Vacations Ripoff Scams and refuse to refund my monies back for cruise Ft Lauderdale Florida

*Author of original report: Received Refund

*Consumer Suggestion: Same Company - Different Ships

*Consumer Suggestion: Imperial Majesty not the renovated Bahamas cruise

*Author of original report: Imperial Cruiseline Vacations has not been taken over by Carribean Cruiselines

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I took a vacation tour and received a package for a 3/2 cruise to the Bahamas and 3/2 hotel stay in Vegas. I paid my monies for the cruise 11/7/08 and was told I have up to 1 year. I made contact with the company and informed them that due to the economy I would not be able to take the trip and would like a refund of $118.00 port fee that I paid back in November. On May 11th I started out speaking to Eddie in Reservations, he then transferred me to Marcie in customer care who then transferred me to Phillip Mgr of customer care who then transferred me to Gilbert another so call manager. I was informed that I would not be able to receive my monies back because I had pass the time for me to cancel my trip. I informed them of the reason why and was told regardless I will not be able to get my monies back but they will be willing to cancel my package. Prior to booking this trip I address cancellation procedures with several customer serivice reps and was informed that I would be able to cancel at any time with out any problems of getting a refund. These reps are rude, they are not knowledgeable of their products, and they pass your calls around and put you on hold for in hopes you will hang up. Dealing with these people has left me non-trusting of all cruiselines. All I want is my money back and I will no longer deal with this company again in life!

Angela
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 05/12/2009 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Majesty-Cruise-Line-Vacations/Ft-Lauderdale-Florida-33308/Imperial-Majesty-Cruise-Line-Vacations-Ramada-Plaza-Resorts-OrlandoFtlauderdale-Vacat-450940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Received Refund

AUTHOR: Angrywoman - (U.S.A.)

Finally I had to file a complaint with the Florida Dept of Agriculture in order to get my refund back from these people. If anyone has a problem with this company, please file a complaint and follow through with it.
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#2 Consumer Suggestion

Same Company - Different Ships

AUTHOR: Karl - (U.S.A.)

The old ship has gone because it could not meet the new Safety of Life at Sea (SOLAS) standard. The new ship is a refurbished European ferry. When these people call or write to offer you a great vacation that you have 'won" or recieved a discount on please hang up or toss the letter. It is not a scam but a vacation in Ft. Lauderdale and Orlando at second rate hotels, a morning wasted at a timeshare pitch and the second rate cruise ship. Just hang up and contact a travel agent or go on line for a more pleasant trip at less money. For God's sake don't give them credit card information. Most of the complaints arose from the failure of these people to offer a refund. They will ultimately but you need to send them a legal-type letter with copies to the Florida Attorney General etc. It isn't easy so stay away.
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#3 Consumer Suggestion

Imperial Majesty not the renovated Bahamas cruise

AUTHOR: Kay - (U.S.A.)

I was told by the rep that the caribbean cruise line is not the renovated Imperial Majesty--they are from the same company but different ships. NOT that I believe them.
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#4 Author of original report

Imperial Cruiseline Vacations has not been taken over by Carribean Cruiselines

AUTHOR: Angrywoman - (U.S.A.)

Imperial Majesty Cruiseline Vacations has a new name which is Carribean Cruise Line. I was informed by one of their reps this morning on May 12th @ 9:44. The rep kept insisting that I give her my name and phone number.
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