A year ago I was thinking about going to the Bahamas for a vacation, the very next day I received in the mail a "$1200 voucher" to go on a cruise/hotel stay in Florida. I called thinking that it was perfect timing. They tried very hard to sell us a "vacation upgrade" for a one night longer cruise stay. We were already at budget so I turned them down.
It all sounded fine on the phone and I booked it. I wasn't sure about it all and they said that they would send a dvd which they did with the vacation pack. The only problem was they sent someone else's vacation pack.
I called back and they didn't know who I was. They already charged my credit card $895. I was concerned and told them I wanted my money back. They of course wouldn't give it to me and said they would send another packet. 4 months later and 4 calls in to them I did actually receive it.
I watched it and wasn't too happy with the quality of hotels. I mailed in the cancellation form (within 1 day of filing, I legally have 3 days within receiving if there is a misrepresentation) saying that it was not of the quality that I expected. Of course, they would not give it to me, but offered many upgrades, including rental car.
Eventually I show up to Florida (worried of course that they wouldn't know who I was) but they did. The rental car place never heard of my upgrade and the company of course never sent me any of the upgrades. (Alamo being the good company they are upgraded my car for free anyways).
After being at the hotel for 2 days my wife and I are ready to go on the cruise the next morning. We are sitting in the hot tub and we overhear a conversation about their cruise being cancelled. Turned out it was ours! It was 10 PM the night before the cruise and we were never notified about the cruise cancellation.
They said they just found out that day that the cruise ship was going to Texas to aid the hurricane victims. The hurricane was 3 weeks before our cruise. They tried saying that it was such a great thing for them to do, but of course the govt is paying them top dollar to do that. In the mean time they say they have 2 options for us that we will like (um, yeah right): 1) come back and do the vacation again later (we already flew across the country, time off work, and were standing in their office); 2) upgrade to a $170 more expensive vacation. This was the same upgrade we refused before for being too expensive.
I told them I wanted my money back for they were not giving us the contract that we were promised. They continually said that they only had 2 options for us and those were it. I told them I was giving them 2 options: 1) give us the price they promised; 2) give me my money back. They did not like my options.
Given that we had already flown across the country the only choice was to take the upgrade. The new days of the cruise cut Orlando out except for 1 night (2 nights originally). Forced to stay in crappy Ft. Lauderdale an extra day.
Of course when we show up in Orlando, they don't know who we are and after 30 minutes of arguing with them they finally call the other place and confirm who we are.
What a nightmare. All of the places individually were great (Ramada in both places, Norwegian Cruise line), just the company ruined it overall.
san diego, California