Where to start....Ramada Plaza Resorts, aka National Travel Services, aka Pinnacle what ever, is by far the biggest Farse in the travel industry.
As Rhonda stated in her comment, the consumer is told of this so called wonderful vacation in a lengthy phone conversation, but what you are failing miserably in, Rhonda, is to let everyone here know the half truths, the gray areas that these innocent people are told. Define minutes to the beach for instance, if i recall they used to claim to be minutes to the beach.
Only when asked, were these people told that they were 10 or 15 mins, now you and I both know that there is no way that you are getting to the beach from 441 and Commercial, which by the way is in a poor area (across the street from a Mega Sex emporium, liquor stores, and a trailer park), in that short period of time, you are looking at more like a half an hour? and what if you want to go to Fort lauderdale Beach, you know where the bars and restaurants are? that is another 10 mins.
I will give you the fact that the hotel was remodeled (although not recently as you claim) about 6 or 7 years ago. On to the ship, as a former employee I had the misfortune of representing the company at Port Everglades, several timeshare resorts, and with in-house visitors, and although you are again correct in saying that the ship does have suites and other upgraded type cabins, please tell us why these are not reserved for the guests?
If I recall, the presedential suite is off limits to the public and the other 'top deck' suites are sold at the port to walk ons, which by the way pay about 149 per person to get on and another 100 if they upgrade to it.
Please tell us about that nice swiming pool which might be 10 ft by 10 ft? Does that sound about right Rhonda? Please tell thse poor folks that there is one elevator for four people on the entire ship and there are 8 floors they must go up and down. God I hope they tore that carpet out cause it did smell a bit moldy, right Rhonda? Lets go to Orlando next, the flag ship of the Ramada Plaza Resorts empire, can we tell them about the shooting that happened at the front counter which ended the life of the front desk girl, I believe it was her estranged boyfriend, right Rhonda?
How about that nice busy 3 or 4 lane highway that it sits off of? Would you say that it is also minutes away to Disney? about 40 right? maybe 20 to universal. How about that nice car you get Rhonda? is it still a sub-compact? Geo Metro when I worked there, what is it now a Yaris?
So yes Rhonda, people are told all of these wonderful things, but lets be honest, Joe Crook calls you at 7 pm when you have just finished having dinner, keeps you on the phone for well over an hour, you just know that its a vacation and that you deserve one, the price sounds good and you give them your card, Its that simple. Do you listen to every thing this rat tells you? unfortunatelly most of us don't deal with those low lifes on a daily basis and they sound like they are nice people, so we are caught off guard, right Rhonda?
I can't say that your 'rebuttle' above surprises me, because if you are the Rhonda G that I know, HR Director at corporate, you are as bad as the rest of that scum that sells dreams for a living to people that are just getting by and looking for a way to save a few bucks by buying a cheap vacation. God I hope you get what you deserve.
For you folks that want to get your money back, its very simple, threaten and follow through with going to the local media, your state attorneys office and certainly dispute the charge with your credit card if you are within 60 days.
Hope this helps, bye Rhonda.
Fort Lauderdale, Florida