• Report: #341586

Complaint Review: Imperial Majesty & Ramada Plaza Resorts

  • Submitted: Wed, June 18, 2008
  • Updated: Wed, July 09, 2008

  • Reported By:Chicago Illinois
Imperial Majesty & Ramada Plaza Resorts
2419 E. Commercial Blvd Suite 100 Fort Lauderdale, Florida U.S.A.

Imperial Majesty & Ramada Plaza Resorts --- WORST PACKAGE EVER! Deporable Hotels & Conditions and 2 Timeshare Presentations!!! Fort Lauderdale Florida

*Author of original report: To Rhonda.....the Brainwashed Employee of this company

*Author of original report: To Rhonda.....the Brainwashed Employee of this company

*Author of original report: To Rhonda.....the Brainwashed Employee of this company

*Consumer Comment: A MILLION travelers a year ??????

*UPDATE Employee: CAN'T PLEASE EVERYONE OUT OF THE MILLION THAT TRAVEL WITH US YEARLY

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This company is a scam! I purchased and booked the vacation. We just returned from this trip and it is a complete ripoff!

I should have known there would have been a problem because immediately after I paid for the package, there was fraudulous activity on my credit card at 2 wireless phone stores in the Fort Lauderdale area. I had only used the card to pay for this vacation as I didn't even have the card 1 month! My credit card company caught it immediately and changed my account number.

Nonetheless, I kept the package and looked forward to our vacation.....

First, they try to sell you upgrades when you book the vacation. This is after paying them the first $898 for your package! I figured, it should be a nice vacation, why don't I upgrade it! So I paid the additional $344 to upgrade which included:
-Upgrade to ocean front resort in Fort Lauderdale
-Upgrade to Main Gate West Resort in Orlando
-Ocean View State Room on Cruise
-Upgrade from Compact car to Midsize car

You also have to pay $99 per person for the port charges & taxes etc. for the cruise at this time. So far, out of pocket $1,440.

On to the vacation......

Well, the first problem was at the airport car rental check in. The upgrade I purchased was not to a midsize car. The agent @ Budget Car Rental informed me that my upgrade was actually from Sub-Compact to Compact! First Rip Off right there! The agent at the car rental counter told me this happens all the time with Ramada and that the customers don't get what they're told they're getting. So in order to get a midsize car to fit all our luggage, I had to pay an additional $10 a day for the midsize car. On to the Welcome Center in Fort Lauderdale for check in......

Upon arriving at the Welcome Center, you think you are checking in to a hotel or "Picking up your vouchers for hotel, cruise & meals." But what you're actually doing is making a reservation to go to a time share presentation! And you have to give them a $40 in cash as a deposit to ensure you go to the presentation. They also try to entice you by giving you 2 additional free vacation vouchers which go in the envelope with your $40 and that envelope is sent over to the timeshare center where you have to go to the presentation. I was never told of having to attend these presentations when buying the package or reserving the vacation. Their literature does not mention anything about presentations either. After leaving the Welcome Center.....we went to check in to our ocean front resort which is not in Fort Lauderdale. It is in Pompano Beach......

WHAT A DUMP! The Ocean Pointe Resort is a dumpy old hotel. The rooms are disgusting and in need of tons of repair. Mold everywhere. We were afraid to touch anything and the carpet was disgusting! Here is a site with more terrible reviews that I found after visiting this dump.
http://www.tripadvisor.com/Hotel_Review-g34571-d217353-Reviews-Ocean_Point_Resort-Pompano_Beach_Florida.html

You are also told that your meals are included with this package. You have the option of going to the buffet at the Ft. Lauderdale Welcome Center or using them at the restaurant in the Ocean Point Resort if you upgraded to that hotel. The restaurant at the Ocean Pointe is U.S. Steak House. The food was the worst I have ever had. My wife and I NEVER send food back or request credits at restaurants out of embarrassment and because we don't like to make a scene or make anyone feel bad. But this restaurant was completely unacceptable. My wife got sick from the veggie burger and the chicken fingers were completely burnt! We gave U.S. Steak House a second shot for breakfast the next morning and it was terrible at best!

We spent one night in the hotel and the next day we had to go to the timeshare presentation. We met a very nice young lady sales rep who was completely honest with us at the presentation since we were honest with her. The timeshare company is Vacation Village. She told us that Vacation Village pays Ramada 1/2 the cost of the vacation package and then makes
the customers go to the presentation. We toured the timeshare properties and they were very nice. When we asked why aren't guests accomdated in the Vacation Village resort instead of the Ramada dumps, we were told that Vacation Village can not fill all of the rooms with Ramada guests. There were 200+ people at this presentation and they are done several times throughout the day. Needless to say, after 4 hours of the presentation, we did not purchase a timeshare package as we are already happy timeshare owners with Hilton. The sales rep informed us that since we didn't purchase in Fort Lauderdale that we would have to go another presentation after the cruise in Orlando. That's when my wife and I blew our gaskets! We had already lost half a Saturday at this presentation and we would have to go to another one?!?!?!?

We went back to the Ocean Pointe Dump and immedately checked out! I paid the $20 tax and the receptionist knew I was upset. We ended up at a Hilton hotel and resort for the rest of our trip and out of pocket an additional $700!
We decided we were not going on the cruise or to the resort in Orlando. We had had enough of the nickel and diming and the initial experience and impression we got was that this was going to be a terrible vacation!

Since it was a Saturday, I figured I would call the reservation number on Monday to cancel the rest of the trip and request a refund. As I expected, I was transferred around atleast 5 times and everyone refused to give me a refund. They kept telling me to write a letter and fax it to them after the vacation was done. I told them I was not using their vacation and was not going to wait until it was done, I was at a completely different hotel and wanted my money back. After being transferred again, I was hung up on. I suspect they want you to write to them after the vacation is done because then they can argue that you used the package already and now you can't get a refund!

I called my credit card company right after speaking to Ramada and explained to them that the package was not at all what we were told and we were never told of the 2 timeshare presentations to attend. I had checked out of their hotel and was not using the rest of the package. The credit card company immediately reversed the charges and credited my account. For those who have been scammed, call your credit card immediately and request the charges be reversed. I received the dispute letters in the mail and filled them out.

I wrote all of this here so that hopefully anyone who receives their calls or letter in the mail will read this and be spared the nightmare of dealing with this company. One would think that a company such as Ramada would have a little more pride in their business dealings and that their reputation is a lot to lose. Apparently not! Ramada is just feeding their customers to these timeshare companies and reaping the rewards while your vacation is ruined! I read mixed reviews prior to taking this vacation package and gave them the benefit of the doubt. Boy was that a mistake!


*******DO NOT BUY THIS PACKAGE AND IF YOU ALREADY DID, CALL THEM AND CANCEL IT.***********
You will not receive a refund from Ramada so call your credit card company right away!
There are cheap vacation packages available online with reputable companies where you will stay at reputable places.

Makeitbig_99
Chicago, Illinois
U.S.A.

Click here to read other Rip Off Reports on Ramada

This report was posted on Ripoff Report on 06/18/2008 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Majesty-Ramada-Plaza-Resorts/Fort-Lauderdale-Florida-33308/Imperial-Majesty-Ramada-Plaza-Resorts-WORST-PACKAGE-EVER-Deporable-Hotels-Conditi-341586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

To Rhonda.....the Brainwashed Employee of this company

AUTHOR: Makeitbig_99 - (U.S.A.)

Dear Rhonda.....I think you should find work with an ethical company. Sounds like they really have you brainwashed!
I will add my commentary to your post below. My responses begin and end with ***.

Carlos



Posted By:
Rhonda
Oakland Park, Florida
U.S.A.
6/27/08

CAN'T PLEASE EVERYONE OUT OF THE MILLION THAT TRAVEL WITH US YEARLY
To all travelers reading this report The Ocean Point Resort, can be found at
www.OceanPointResort/PompanoBeachFlorida
The rooms average at $105.00 to
$109.00 a day. Look for yourself, it is directly on the Atlantic Ocean and is lovely
just take a look, before you listen to this traveler.

***Funny how you didn't give the correct link to the Ocean Point Resort in Pompano Beach FL. Why? Don't want your potential victims to see what the place really looks like? I did some research for you. Here's a link that works: http://oceanpointresort.aaareservation.com/
And you can look the resort up on Trip Advisor.com. There are plenty of unsatisfactory reviews of the place which are very consistent of the reviews on Rip Off Report. View here: http://www.tripadvisor.com/Hotel_Review-g34571-d217353-Reviews-Ocean_Point_Resort-Pompano_Beach_Florida.html And this place is in your $344 upgrade package I purchased?!?!?!?****


Secondly, Illinois and California
are EXEMPT from taking any timeshare tours. Check on this please!! This is a someone who is apparently lying to all of you. No one takes 2 tours PERIOD!! They are informed of this tour, at the time the audio receipt is produced!! Theyhave to agree to the entire contents of the vacation package, including any TOUR that they may or may not have be asked to take.

***I'm sorry, but I was not aware that residents from Illinois were exempt. Nor did anyone at ANY point of selling, processing, reserving and checking in mention that we were exempt. Seems convenient! Thanks for letting me and others know though! Second, I am not lying and you can't call me a liar. We went to the first timeshare presentation and did not purchase. The sales rep for Vacation Village SPECIFICALLY told us since we didn't buy in Weston FL, we would have to go to the presentation in Orlando after our arrival there. So now YOU ARE LYING And I know my memory is not blurry because this was the straw that broke the camel's back for us. We sat through a 4 hours presentation and were not going to another one! PERIOD!***


The charges are not
finalized, until they AGREE to them. In closing, LISTEN, READ, fine print on
any thing you purchase in the future.

***Since you ex-employees and current employees love to bring up the fact that you record conversations for receipt purposes, why doesn't anyone review the recordings to make sure us customers aren't lying or to compare stories or for quality assurance purposes.
I believe you would discover some inconsistencies with what you BELIEVE our side of the story is. I don't think this many customers would lie and conspire against your company for the heck of it. Your company is operating a boiler room sales call center and the hotels are DEPLORABLE and not even worthy of the 3 stars they supposedly are rated. So before you post more BS trying to sway potential customers to purchase your shoddy package, do us all a favor.....the overwhelming majority of unsatisfied customers would like you to SHUT UP!***
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#2 Author of original report

To Rhonda.....the Brainwashed Employee of this company

AUTHOR: Makeitbig_99 - (U.S.A.)

Dear Rhonda.....I think you should find work with an ethical company. Sounds like they really have you brainwashed!
I will add my commentary to your post below. My responses begin and end with ***.

Carlos



Posted By:
Rhonda
Oakland Park, Florida
U.S.A.
6/27/08

CAN'T PLEASE EVERYONE OUT OF THE MILLION THAT TRAVEL WITH US YEARLY
To all travelers reading this report The Ocean Point Resort, can be found at
www.OceanPointResort/PompanoBeachFlorida
The rooms average at $105.00 to
$109.00 a day. Look for yourself, it is directly on the Atlantic Ocean and is lovely
just take a look, before you listen to this traveler.

***Funny how you didn't give the correct link to the Ocean Point Resort in Pompano Beach FL. Why? Don't want your potential victims to see what the place really looks like? I did some research for you. Here's a link that works: http://oceanpointresort.aaareservation.com/
And you can look the resort up on Trip Advisor.com. There are plenty of unsatisfactory reviews of the place which are very consistent of the reviews on Rip Off Report. View here: http://www.tripadvisor.com/Hotel_Review-g34571-d217353-Reviews-Ocean_Point_Resort-Pompano_Beach_Florida.html And this place is in your $344 upgrade package I purchased?!?!?!?****


Secondly, Illinois and California
are EXEMPT from taking any timeshare tours. Check on this please!! This is a someone who is apparently lying to all of you. No one takes 2 tours PERIOD!! They are informed of this tour, at the time the audio receipt is produced!! Theyhave to agree to the entire contents of the vacation package, including any TOUR that they may or may not have be asked to take.

***I'm sorry, but I was not aware that residents from Illinois were exempt. Nor did anyone at ANY point of selling, processing, reserving and checking in mention that we were exempt. Seems convenient! Thanks for letting me and others know though! Second, I am not lying and you can't call me a liar. We went to the first timeshare presentation and did not purchase. The sales rep for Vacation Village SPECIFICALLY told us since we didn't buy in Weston FL, we would have to go to the presentation in Orlando after our arrival there. So now YOU ARE LYING And I know my memory is not blurry because this was the straw that broke the camel's back for us. We sat through a 4 hours presentation and were not going to another one! PERIOD!***


The charges are not
finalized, until they AGREE to them. In closing, LISTEN, READ, fine print on
any thing you purchase in the future.

***Since you ex-employees and current employees love to bring up the fact that you record conversations for receipt purposes, why doesn't anyone review the recordings to make sure us customers aren't lying or to compare stories or for quality assurance purposes.
I believe you would discover some inconsistencies with what you BELIEVE our side of the story is. I don't think this many customers would lie and conspire against your company for the heck of it. Your company is operating a boiler room sales call center and the hotels are DEPLORABLE and not even worthy of the 3 stars they supposedly are rated. So before you post more BS trying to sway potential customers to purchase your shoddy package, do us all a favor.....the overwhelming majority of unsatisfied customers would like you to SHUT UP!***
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#3 Author of original report

To Rhonda.....the Brainwashed Employee of this company

AUTHOR: Makeitbig_99 - (U.S.A.)

Dear Rhonda.....I think you should find work with an ethical company. Sounds like they really have you brainwashed!
I will add my commentary to your post below. My responses begin and end with ***.

Carlos



Posted By:
Rhonda
Oakland Park, Florida
U.S.A.
6/27/08

CAN'T PLEASE EVERYONE OUT OF THE MILLION THAT TRAVEL WITH US YEARLY
To all travelers reading this report The Ocean Point Resort, can be found at
www.OceanPointResort/PompanoBeachFlorida
The rooms average at $105.00 to
$109.00 a day. Look for yourself, it is directly on the Atlantic Ocean and is lovely
just take a look, before you listen to this traveler.

***Funny how you didn't give the correct link to the Ocean Point Resort in Pompano Beach FL. Why? Don't want your potential victims to see what the place really looks like? I did some research for you. Here's a link that works: http://oceanpointresort.aaareservation.com/
And you can look the resort up on Trip Advisor.com. There are plenty of unsatisfactory reviews of the place which are very consistent of the reviews on Rip Off Report. View here: http://www.tripadvisor.com/Hotel_Review-g34571-d217353-Reviews-Ocean_Point_Resort-Pompano_Beach_Florida.html And this place is in your $344 upgrade package I purchased?!?!?!?****


Secondly, Illinois and California
are EXEMPT from taking any timeshare tours. Check on this please!! This is a someone who is apparently lying to all of you. No one takes 2 tours PERIOD!! They are informed of this tour, at the time the audio receipt is produced!! Theyhave to agree to the entire contents of the vacation package, including any TOUR that they may or may not have be asked to take.

***I'm sorry, but I was not aware that residents from Illinois were exempt. Nor did anyone at ANY point of selling, processing, reserving and checking in mention that we were exempt. Seems convenient! Thanks for letting me and others know though! Second, I am not lying and you can't call me a liar. We went to the first timeshare presentation and did not purchase. The sales rep for Vacation Village SPECIFICALLY told us since we didn't buy in Weston FL, we would have to go to the presentation in Orlando after our arrival there. So now YOU ARE LYING And I know my memory is not blurry because this was the straw that broke the camel's back for us. We sat through a 4 hours presentation and were not going to another one! PERIOD!***


The charges are not
finalized, until they AGREE to them. In closing, LISTEN, READ, fine print on
any thing you purchase in the future.

***Since you ex-employees and current employees love to bring up the fact that you record conversations for receipt purposes, why doesn't anyone review the recordings to make sure us customers aren't lying or to compare stories or for quality assurance purposes.
I believe you would discover some inconsistencies with what you BELIEVE our side of the story is. I don't think this many customers would lie and conspire against your company for the heck of it. Your company is operating a boiler room sales call center and the hotels are DEPLORABLE and not even worthy of the 3 stars they supposedly are rated. So before you post more BS trying to sway potential customers to purchase your shoddy package, do us all a favor.....the overwhelming majority of unsatisfied customers would like you to SHUT UP!***
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#4 Consumer Comment

A MILLION travelers a year ??????

AUTHOR: Atlanta Guy - (U.S.A.)

I seriously doubt THAT !! And, I CAN read the many, MANY reports on this site about this rip off of a "vacation". They ALL tell EXACTLY the same story of substandard accomodations, substandard travel, and the lies told them. You have absolutely NO credibility on this site, Shill. No one who visits this site, and searches for RAMADA PLAZA RESORTS will believe a word YOU have to say.
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#5 UPDATE Employee

CAN'T PLEASE EVERYONE OUT OF THE MILLION THAT TRAVEL WITH US YEARLY

AUTHOR: Rhonda - (U.S.A.)

To all travelers reading this report The Ocean Point Resort, can be found at
www.OceanPointResort/PompanoBeachFlorida

The rooms average at $105.00 to
$109.00 a day. Look for yourself, it is directly on the Atlantic Ocean and is lovely
just take a look, before you listen to this traveler. Secondly, Illinois and California
are EXEMPT from taking any timeshare tours. Check on this please!! This is a
someone who is apparently lying to all of you. No one takes 2 tours PERIOD!!
They are informed of this tour, at the time the audio receipt is produced!! They
have to agree to the entire contents of the vacation package, including any
TOUR that they may or may not have be asked to take. The charges are not
finalized, until they AGREE to them. In closing, LISTEN, READ, fine print on
any thing you purchase in the future.
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