• Report: #432248

Complaint Review: Imperial Majesty

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  • Submitted: Mon, March 09, 2009
  • Updated: Mon, March 09, 2009

  • Reported By:Fort Lauderdale Florida
Imperial Majesty
4161 NW 5th Street, Suite 200, Nationwide U.S.A.
  • Phone: 954-453-4625
  • Web:
  • Category: Cruises

Imperial Majesty Cruise Line Imperial Majesty booking agent mislead us on the itinerary on the 3 night cruise to Nassau. Plantation Florida

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Being a Florida resident I've been a big fan of this little cruise/itinerary for years and have taken the Regal Empress to Nassau on several occasions with family & friends. I spoke with their booking agent who went over the itinerary of their new 3 night cruise to Nassau. I made plans for 2 days in Nassau to celebrate my father's birthday and invited other family members who traveled at great expense/distance to share in the experience.

I was shocked and outraged to learn upon check in that we didn't have 2 days in Nassau, simply 1, the very same as the 2 night cruise, only we are spending an entire day traveling at sea rather than traveling the passage at night. Imagine my disappointment - I feel totally ripped off! At the time, their website didn't publish the 3 night itinerary at all. I wouldn't have booked the trip had I known we only had one day in Nassau, several excursions in Nassau were subsequently cancelled.

My entire family was looking forward to our itinerary and were very disappointed - we were completely mislead into booking this cruise. To top that off...I've made numerous attempts at contacting Imperial Majesty, no one has ever contacted me back - NO CUSTOMER SERVICE!

Lynn
Fort Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 03/09/2009 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imperial-Majesty/nationwide/Imperial-Majesty-Cruise-Line-Imperial-Majesty-booking-agent-mislead-us-on-the-itinerary-on-432248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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