Sitting in the office one day doing normal paper work. got a phone call from Edward Grant from Imperial Merchants Service to wanting to talk to me about accepting credit card at a discount rate, he asked me to fax him my last statement from my current processor and i agre to do that. it took him about a day to get back wiyh me and he said good news i can save you about $100.00 per month and he fax me all the rate that he will be offering. everything look good agree to sign and join imperial merchant service. i told edward that i would like a high speed processing equipment and he said no problem.
about one week later i recieve my equipment got everything hook up and working, I notice the processing was really slow so i call edward and let him know, he told me it was a high speed machine, i the turn around and call tech support to find out why the processing was so slow, they told me i do not have a high speed processor, i then call edward back and let him know what tech told me after our talk about 15 minutes later his boss Steve contact me and ask what is going on, i then began to explain what was happening and he told me he will handle this from know on and he will send out a new high speed processor,
i did recieve the new precessor a couple days later, got it hooked up whent to run my first debit transection only to find out it is not set up to take debit, made a phone call to steve he said he will get right on it, its been over two weeks and i still cannot process debit. on top of all of this they lock you in a 48 months lease term on the equipment and the merchant service. to anyone who is considering switching to Imperial Merchant Service be aware they are a scam and a ripoff, be aware of Ewdard Grant, he is the head ripoff of the company, promiss he can never keep. know i am paying for a machine and a merchant fee on a montly basis and i cannot even use it, once again be aware and stay away from Imperial Merchant Service, the wrold leading in credit card processing ripoff.