- Report: #776510
Complaint Review: Imprint.com
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| Imprint.com
Internet United States of America |
|
Imprint.com REVIEW: Netbrands Media Corps clients, feel safe, confident & secure when doing business with 24HourWristbands.com & Imprint.com. Netbrands Media Corps commitment to client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Internet
*UPDATE: Netbrands Media Corp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. 24HourWristbands.com & Imprint.com recognized by Rip-off Report as a Verified Safe business. *UPDATE Employee: 24HourWristbands.com Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Rip-off Report REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to Netbrands Media Corp for its commitment to excellence in customer service.
Ripoff Reports discussions with Netbrands Media Corp have confirmed an ongoing policy by the company to total client satisfaction. Netbrands Media Corp, tells Ripoff Report they are constantly updating and changing its business processes to better serve its customers. One company executive stated they love to hear from thier customers, employees, and friends so they can better serve their customers.. With a belief that whether the feedback be positive or negative it gives them a chance to better there business and deliver a better experience to thier clients.
One of Netbrands Media Corps executives in charge of customer relations, Mr. Andre Kustos, has informed us that his personal philosophy is that his clients are a precious resource and the lifeblood of the business. As a successful businessman, Mr. Le feels it is critical to listen to his clients and respond properly. It has been our number one priority to make sure all customer feedback is listened to and and formulated into a way to either avoid future mistakes or develop methods on how to properly handle them with customer satisfaction in mind.
Another top executive of the company told us that Mr. Kusto's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Netbrands Media Corps mission statement says it all: "Our goal is to provide our clients the lowest prices, best value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Netbrands Media Corp (and Mr. Kustos) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Netbrands Media Corp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Netbrands Media Corp provides a very positive environment to work in. Opportunities for suggestions and improvements in the office are always encouraged. The executives at Netbrands Media Corp are truly concerned about our contribution to the company and providing growth opportunities for us. The mangers take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Netbrands Media Corps past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Netbrands Media Corp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Netbrands Media Corp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Executives, at the company, Ripoff Report is convinced that Netbrands Media Corp is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT NETBRANDS MEDIA CORP:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Imprint.com 24HourWristbands.com Horrible Service/Product Internet
I ordered custom silicone wristbands from 24HourWristbands.com (Imprint.com) and requested rush to production as well as rush delivery. After numerous calls, representatives failed to inform me that the product had not yet been produced/delivered. Yet insisted that it would be delivered on time. I opened several trouble tickets and was assured customer service would contact me. To date - no call has been received. I was initially told that I should contact Customer Service, yet they do not have a customer service department via phone. It is all done on-line. Completely frustrating.
Via the online service ticket, I was notified that they would not refund my shipping fees of $49.99. The ticket was closed by the indicating the situation was resolved stating "Confirm Solved".
When I finally did receive my order, the product was of poor quality. I am returning the wristbands and requesting a FULL refund. The Dispute Resolution department at my credit card company has also been contacted and is now engaged with this issue. I will have to continue to pursue this as they will not return my calls or make any attempt at rectifying the issues.
DO NOT do business with this company. I was basically lied to repeatedly about both the order itself and the customer service department. They are NOT honest and will put you through call after call holding or hanging up on you. They definitely have issues with ETHICS. This report was posted on Ripoff Report on 09/13/2011 10:05 PM and is a permanent record located here:
http://www.ripoffreport.com/r/Imprintcom/internet/Imprintcom-REVIEW-Netbrands-Media-Corps-clients-feel-safe-confident-secure-when-doin-776510.
The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
EDitors UPDATE: Positive rating and recognition has been given to Netbrands Media Corp for its commitment to excellence in customer service.
Ripoff Reports discussions with Netbrands Media Corp have confirmed an ongoing policy by the company to total client satisfaction. Netbrands Media Corp, tells Ripoff Report they are constantly updating and changing its business processes to better serve its customers. One company executive stated they love to hear from thier customers, employees, and friends so they can better serve their customers.. With a belief that whether the feedback be positive or negative it gives them a chance to better there business and deliver a better experience to thier clients.
One of Netbrands Media Corps executives in charge of customer relations, Mr. Andre Kustos, has informed us that his personal philosophy is that his clients are a precious resource and the lifeblood of the business. As a successful businessman, Mr. Le feels it is critical to listen to his clients and respond properly. It has been our number one priority to make sure all customer feedback is listened to and and formulated into a way to either avoid future mistakes or develop methods on how to properly handle them with customer satisfaction in mind.
Another top executive of the company told us that Mr. Kusto's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Netbrands Media Corps mission statement says it all: "Our goal is to provide our clients the lowest prices, best value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Netbrands Media Corp (and Mr. Kustos) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Netbrands Media Corp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Netbrands Media Corp provides a very positive environment to work in. Opportunities for suggestions and improvements in the office are always encouraged. The executives at Netbrands Media Corp are truly concerned about our contribution to the company and providing growth opportunities for us. The mangers take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Netbrands Media Corps past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Netbrands Media Corp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Netbrands Media Corp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Executives, at the company, Ripoff Report is convinced that Netbrands Media Corp is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT NETBRANDS MEDIA CORP:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Imprint.com 24HourWristbands.com Horrible Service/Product Internet
I ordered custom silicone wristbands from 24HourWristbands.com (Imprint.com) and requested rush to production as well as rush delivery. After numerous calls, representatives failed to inform me that the product had not yet been produced/delivered. Yet insisted that it would be delivered on time. I opened several trouble tickets and was assured customer service would contact me. To date - no call has been received. I was initially told that I should contact Customer Service, yet they do not have a customer service department via phone. It is all done on-line. Completely frustrating.
Via the online service ticket, I was notified that they would not refund my shipping fees of $49.99. The ticket was closed by the indicating the situation was resolved stating "Confirm Solved".
When I finally did receive my order, the product was of poor quality. I am returning the wristbands and requesting a FULL refund. The Dispute Resolution department at my credit card company has also been contacted and is now engaged with this issue. I will have to continue to pursue this as they will not return my calls or make any attempt at rectifying the issues.
DO NOT do business with this company. I was basically lied to repeatedly about both the order itself and the customer service department. They are NOT honest and will put you through call after call holding or hanging up on you. They definitely have issues with ETHICS.
This report was posted on Ripoff Report on 09/13/2011 10:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Imprintcom/internet/Imprintcom-REVIEW-Netbrands-Media-Corps-clients-feel-safe-confident-secure-when-doin-776510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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Search Tips#1 UPDATE Employee
24HourWristbands.com Customer Service
AUTHOR: imprint customer service - (United States of America)
SUBMITTED: Monday, November 07, 2011
POSTED: Monday, November 07, 2011
We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to issues@imprint.com and someone from management will reach out to you
immediately. We'll do whatever it takes to make sure you are satisfied.
Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible. We recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and
them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
immediately. We'll do whatever it takes to make sure you are satisfied.
Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible. We recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and
them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
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