• Report: #661454

Complaint Review: Imvu Inc

  • Submitted: Fri, November 12, 2010
  • Updated: Fri, November 12, 2010

  • Reported By: amelia212 — bayamon Other Puerto Rico
Imvu Inc
164 Hamilton Ave Palo Alto,, California United States of America

Imvu Inc My account was disabled, Imvu claiming I committed fraud on my card credit. Palo Alto, , California

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I filed a claim to Imvu because my account was disabled without any given reason. 



After a few days Imvu sent me the following message



Resolution: Hello,Thank you for contacting IMVU.I understand this must be 



frustrating. We noticed some irregular payment activity on your multiple accounts 



and we had to take action on the account in order to protect the credit card 



holders. You attempted to use multiple credit cards with different billing 



addresses and account names. In order to consider reactivating your accounts, we 



need you to confirm your identity by sending in a photocopy, picture or scan of the 



last two credit cards you attempted to use and a government-issued photo ID. 

Please submit a case with attached copy of your credit card (cover the card number 



except the last 4 digits) and government-issued ID.





After I received that reply I submitted my last two cards and ID, I asked them to 



explain how they can accuse me of fraud when I only use gift cards to make my 



purchases and my own debit card that I did submitted to them with my ID.this was on 



10/29/10, I have not receive any form of contact from them I have written them many 



times asking about this case and they ignore my messages. Not only am I being 



wrongfully accused of fraud but I spent over 600 dollars on this site and now they 



chose to disable an account with a false accusation and to make matters worst they 



do not even reply to my messages.







I have been part of this virtual game site for over a year and on Oct. 27 my 



account under the name SupremeHGEmpLeVlad was disabled, Imvu claims I committed 



fraud on my card credit. I submit all the evidence and imvu is now ignoring my 



claim



I would like Imvu to either Reactivate my account or for my money to be reimbursed. 





I filed a claim to Imvu because my account was disabled without any given reason. 



After a few days Imvu sent me the following message



Resolution: Hello,Thank you for contacting IMVU.I understand this must be 



frustrating. We noticed some irregular payment activity on your multiple accounts 



and we had to take action on the account in order to protect the credit card 



holders. You attempted to use multiple credit cards with different billing 



addresses and account names. In order to consider reactivating your accounts, we 



need you to confirm your identity by sending in a photocopy, picture or scan of the 



last two credit cards you attempted to use and a government-issued photo ID. 

Please submit a case with attached copy of your credit card (cover the card number 



except the last 4 digits) and government-issued ID.





After I received that reply I submitted my last two cards and ID, I asked them to 



explain how they can accuse me of fraud when I only use gift cards to make my 



purchases and my own debit card that I did submitted to them with my ID.this was 



submitted on 10/29/10, I have not receive any form of contact from them I have 



written them many times asking about this case and they ignore my messages. Not 



only am I being wrongfully accused of fraud but I spent over 600 dollars on this 



site and now they 

chose to disable an account with a false accusation and to make matters worst they 



do not even reply to my messages. I feel as if Imvu is the one committing fraud 



against me as their costumer since after I invested a great deal of money they 



disable my account with an excuse that I more then willingly have provided evidence 



of being incorrect. I ask for help on this matter since their are alot of other 



customers who have had this experience with this Company. This company eliminated 



their customer support number and have costumer submit these so called tickets 



where a customer gets a auto response after days or weeks of waiting for a response 



and even after the costumer submits what they ask for the company ignores the 



costumer until the customers gives up and stop fighting for their rights. If I am 



not mistaken it is against the law for a company who handles paying costumers not 



to have a customer service number and it is suspicious how they disable accounts on 



false accusation after a costumer invests money on their site then ignore this 



costumer until the costumer goes away. I believe Imvu is misleading their customers 



and taking our money and legal actions against this company should be taken

This report was posted on Ripoff Report on 11/12/2010 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Imvu-Inc/Palo-Alto-California-94301-1618/Imvu-Inc-My-account-was-disabled-Imvu-claiming-I-committed-fraud-on-my-card-credit-Pa-661454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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