• Report: #98261

Complaint Review: In Touch America

  • Submitted: Fri, July 09, 2004
  • Updated: Fri, July 09, 2004

  • Reported By:Santa Ana California
In Touch America
P.O. Box 571207 Tarzana, California U.S.A.

In Touch America Ripoff customers by extra charges on tolls and their "mistakes" hoping customers overlook them Tarzana California

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This company changes the customer's cell service plan in a way where they make more money. My bills have always been around $60. Now they are over $200! They charge me a toll fee for making local calls and it isn't consistent because those same calls are not charged toll rates on other days. Free mobile to mobile is charged and takes up my other free non-mobile minutes.

Customer service has always been unsatisfactory. When there is a problem, they only want to fax you--never e-mail and good-luck getting them sending you anything but a bill.

There are some cell service companies out there that will chagne your plan if your minutes for that month would fit in a better plan so you can save money. This company is not one of them.

Robert
Santa Ana, California
U.S.A.

This report was posted on Ripoff Report on 07/09/2004 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/In-Touch-America/Tarzana-California-91357/In-Touch-America-Ripoff-customers-by-extra-charges-on-tolls-and-their-mistakes-hoping-cu-98261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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